Customer Service Representative Jobs in Massachusetts
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
CUSTOMER SERVICE ACCOUNT MANAGER
- Smyth Companies
- Wilmington, MA
- 3 days ago
- Smyth Companies
- Wilmington, MA
- 3 days ago
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 8 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 8 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Company Name Linde Experience 0 - 20 Years Job Site N/A Organization Unit Lincare Inc Linde Job Category Administrative Job Type 1st Date Range May 5, 2025 - Sep 1, 2025 Program Team NA Hiring...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Customer Service Representative I, RMV - Central District
- Worcester, MA
- 4 hours ago
- Worcester, MA
- 4 hours ago
Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...
Customer Service Representative I, RMV - Metro District
- Braintree, MA
- 4 hours ago
- Braintree, MA
- 4 hours ago
Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...
Responsibilities At Elements Massage Hanover, we value our people and work-life balance is key. We listen to and invest in our team members. Our philosophy is to communicate effectively, encourage...
Must be able to work 4 AM-12:30 PM EST. We are seeking an experienced and proactive Customer Experience Specialist to join our team in a remote role that blends Customer Service and Customer...
Remote WorkCustomer Service/Help Desk AnalystJob Type: Part-timeLocation: Boston, MASalary Range: $25 to $33 per hourJob Overview:As a Customer Service/Help Desk Analyst at Ernst & Young, you will be...
Remote WorkCUSTOMER SERVICE SPECIALIST Staffing Now Methuen, MA (Onsite) Contract to Hire Job Details Our Merrimack Valley manufacturing client located conveniently off of Rte. 93 is hiring for an...
BILLING CLERK/CUSTOMER SERVICE SPECIALIST Staffing Now Andover
- Andover, MA
- 9 hours ago
- Andover, MA
- 9 hours ago
BILLING CLERK/CUSTOMER SERVICE SPECIALIST Staffing Now Andover, MA (Onsite) Contract to Hire Job Details Billing Clerk/Customer Service Specialist temporary to hire position for an established...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Massachusetts
Highest Education Level
Customer Service Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Baking
- Customer Support
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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