Customer Service Representative Jobs in Massachusetts
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 1 day ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 1 day ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide...
Customer Service Representative: PeopleReady of Taunton, MA is now hiring Customer Service Representatives! Apply today and you could start as soon as this week....
Apply for FYZICALs Customer Service Representative job opening today!...
Customer Service Representative Contract Manufacturer
- Tyngsboro, MA
- 6 hours ago
- Tyngsboro, MA
- 6 hours ago
Customer Service Representative - Contract Manufacturer A leading CNC manufacturing and assembly company is currently seeking for a Customer Service Representative....
For over 170 years, our company has been a respected leader in the insurance industry, delivering innovative solutions and exceptional service to businesses and individuals across the nation....
un Customer Service Associate (Marlborough) AJ Antico Irrigation 289 Elm Street, Suite 101 compensation: $18/hour based on experience employment type: experience level: entry level job title:...
Preferred: Higher educational experience or professional certification Insurance or Financial Services industry experience or Product specific experience Previous Call Center experience A passion for...
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Req#: R34417 Category(s): Administrative Support, Customer Service Full Time / Part Time: Full-Time Shift: Second Summary: Location: Whitney Ave Holyoke MA Schedule: 3-1130pm; 40hrs per week;...
Category/Area of Expertise: Retail Operations Job Requisition: 419567 Address: USA-MA-Taunton-255 Joseph E Warner Blvd Store Code: Store 08383 Front End (5151762) Hannaford Supermarkets started...
Call Center experience preferred Service and sales background a plus PC and data entry skills required Proven previous job stability a must Skills/Knowledge: Excellent written communication skills Excellent...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Massachusetts
Highest Education Level
Customer Service Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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