Call Center Representative Jobs in Massachusetts
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
We are seeking a Call Center Representative to serve as a vital resource for patients and their families, ensuring seamless access to online healthcare tools....
When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives. This position is located at 1 Brookline Place. The Department of Anesthesia, Critical...
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkJob Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, youre making a...
SUMMER ON-CALL SPECIALIST (SEASONAL) SUMMER SEARCH NATIONAL, REMOTE *This hire can work out of any of the following states: California, Washington, Pennsylvania, Massachusetts, Maine, North...
Remote WorkJob Listing ID: 4227249 Job Title: Call Center Specialist Application Deadline: Open Until FilledJob Location: Salem Date Posted: 03/07/2025Hours Worked Per Week: 40 Shift: Day Shift Duration of...
Previous virtual Call Center experience preferred. Must be able to work remotely from a safe, private and quiet work location....
Remote WorkRequirements: High school diploma/GED. 1 year of experience in a community health center and/or a professional or business environment, previous Call Center experience desired....
CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean Boston University
- Boston, MA
- 4 days ago
- Boston, MA
- 4 days ago
CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean Job Description CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean Category Boston University Medical...
CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean
- Boston, MA
- 4 days ago
- Boston, MA
- 4 days ago
The Client Support II position is part of the GSDM IT team. They report to the Service Desk Manager. Their primary role is to support the GSDM IT clients and the technology they use in their day...
Call Center Operator remote type Onsite locations Jamaica Plain-MA time type Part time posted on Posted 2 Days Ago job requisition id RQ4009363 Site: Brigham and Women's Faulkner Hospital, Inc. At...
Position: Call Center Customer Service Representative Department: Operations Job Status: Full-Time FLSA Status: Non-Exempt Grade: 7 Reports to: Call Center Manager Amount of Travel Required: No...
Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center....
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...
Fares Call Center Representative Boston, MA 3 Months Communicate verbally or in writing the progress of issue resolution....
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Massachusetts
Highest Education Level
Call Center Representatives in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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