Call Center Representative Jobs in West Springfield, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Hartford, CT (23 miles from West Springfield, MA)
- 1 day ago
- Hartford, CT (23 miles from West Springfield, MA)
- 1 day ago
Xerox Client Support Specialist in Hartford , Connecticut Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department...
Remote WorkCall Center Customer Service Representative
- Windsor, CT (18 miles from West Springfield, MA)
- 5 days ago
- Windsor, CT (18 miles from West Springfield, MA)
- 5 days ago
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age,...
Call Center Representative_EXP
- Bloomfield, CT (19 miles from West Springfield, MA)
- 6 days ago
- Bloomfield, CT (19 miles from West Springfield, MA)
- 6 days ago
Call Center Representative_EXP opportunity at Bloomfield, CT BLOOMFIELD, Connecticut, United States | Posted: 3/3/2025 Indotronix is seeking a Call Center Representative_EXPfor a Job Opportunity...
- East Hartford, CT (24 miles from West Springfield, MA)
- 6 days ago
- East Hartford, CT (24 miles from West Springfield, MA)
- 6 days ago
The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare...
Remote WorkCall Center Customer Service Representative
- Westfield, MA (7 miles from West Springfield, MA)
- 6 days ago
- Westfield, MA (7 miles from West Springfield, MA)
- 6 days ago
Position: Call Center Customer Service Representative Department: Operations Job Status: Full-Time FLSA Status: Non-Exempt Grade: 7 Reports to: Call Center Manager Amount of Travel Required: No...
- Bloomfield, CT (19 miles from West Springfield, MA)
- 8 days ago
- Bloomfield, CT (19 miles from West Springfield, MA)
- 8 days ago
Additional Skills & Qualifications Call center experience is preferred. Pay and Benefits The pay range for this position is $16.00 - $19.00/hr....
Consumer Services Specialist (Call Center- start date of 4/7)
- Hartford, CT (23 miles from West Springfield, MA)
- 12 days ago
- Hartford, CT (23 miles from West Springfield, MA)
- 12 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Hartford , Connecticut We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Call Center Representative - Bilingual English Spanish
- East Hartford, CT (24 miles from West Springfield, MA)
- 13 days ago
- East Hartford, CT (24 miles from West Springfield, MA)
- 13 days ago
First Choice Health Centers is looking for a Full-Time Call Center Representative who serves as the initial point of contact with First Choice Health Centers callers....
Call Center Customer Service Representative - 2329283
- Windsor, CT (18 miles from West Springfield, MA)
- 30+ days ago
- Windsor, CT (18 miles from West Springfield, MA)
- 30+ days ago
Job Description: As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender...
- Windsor, CT (18 miles from West Springfield, MA)
- 30+ days ago
- Windsor, CT (18 miles from West Springfield, MA)
- 30+ days ago
Explore life at Travelers. We have 10 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. >> Discover diversity and inclusion....
- Northampton, MA (14 miles from West Springfield, MA)
- 45+ days ago
- Northampton, MA (14 miles from West Springfield, MA)
- 45+ days ago
CLIENT SUPPORT SPECIALIST JOB SUMMARY If you have experience in support roles where you've excelled at troubleshooting, resolving issues, and providing excellent service, we want to hear from you!...
Demographic Data for West Springfield, MA
Moving to West Springfield, MA? Find some basic demographic data about West Springfield, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in West Springfield, MA
Highest Education Level
Call Center Representatives in West Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Listening
- Microsoft Windows
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »