Customer Service Representative Jobs in Northborough, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Dedham, MA (23 miles from Northborough, MA)
- 14 days ago
- Dedham, MA (23 miles from Northborough, MA)
- 14 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Worcester, MA (9 miles from Northborough, MA)
- 3 hours ago
- Worcester, MA (9 miles from Northborough, MA)
- 3 hours ago
Division: Retail Banking Department: Customer Support Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $19.00 - $31.86 Actual compensation within the pay range...
Customer Service Representative, Part-Time $17 hourly
- Millbury, MA (12 miles from Northborough, MA)
- 14 hours ago
- Millbury, MA (12 miles from Northborough, MA)
- 14 hours ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Customer Service/Cashier Overnight
- Worcester, MA (9 miles from Northborough, MA)
- 16 hours ago
- Worcester, MA (9 miles from Northborough, MA)
- 16 hours ago
Looking for Crew Members who can work after dinner and late nights. Times vary by restaurant. Schedules can start as early as 4:00pm or later. This shift has a wide variety of shift lengths,...
Customer Service Representative
- Natick, MA (14 miles from Northborough, MA)
- 1 day ago
- Natick, MA (14 miles from Northborough, MA)
- 1 day ago
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service....
Retail Customer Service Associate Part Time
- Dedham, MA (23 miles from Northborough, MA)
- 1 day ago
- Dedham, MA (23 miles from Northborough, MA)
- 1 day ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Worcester, MA (9 miles from Northborough, MA)
- 1 day ago
- Worcester, MA (9 miles from Northborough, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
BYRAM HEALTHCARE Customer Service Representative, Associate
- Framingham, MA (10 miles from Northborough, MA)
- 2 days ago
- Framingham, MA (10 miles from Northborough, MA)
- 2 days ago
center experience preferred Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn our brand products and therapies...
Customer Experience Coordinator (Relief) - Shrewsbury, MA
- Shrewsbury, MA (4 miles from Northborough, MA)
- 3 days ago
- Shrewsbury, MA (4 miles from Northborough, MA)
- 3 days ago
WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing...
Chat Support Specialist/Live Chat Assistant/Customer Service Representative Remote-WFH
- Waltham, MA (19 miles from Northborough, MA)
- 3 days ago
- Waltham, MA (19 miles from Northborough, MA)
- 3 days ago
We are currently seeking a talented Chat Support Specialist/Live Chat Assistant/Customer Service Representative to join our team in a remote work from home intern position located in Waltham, MA....
Remote Work- Framingham, MA (10 miles from Northborough, MA)
- 3 days ago
- Framingham, MA (10 miles from Northborough, MA)
- 3 days ago
Join a Dynamic Team with Great Benefits!** **Remote Customer Service Rep** **Company:** Global off-price retail leader **Benefits:** + **Flexible Schedule:** Mon-Fri, 5:00 PM - 9:00 PM EST +...
Remote Work- Waltham, MA (19 miles from Northborough, MA)
- 4 days ago
- Waltham, MA (19 miles from Northborough, MA)
- 4 days ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
- Framingham, MA (10 miles from Northborough, MA)
- 4 days ago
- Framingham, MA (10 miles from Northborough, MA)
- 4 days ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service - Whole Foods
- Sudbury, MA (11 miles from Northborough, MA)
- 4 days ago
- Sudbury, MA (11 miles from Northborough, MA)
- 4 days ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Customer Service Representative I, RMV - Central District
- Worcester, MA (9 miles from Northborough, MA)
- 4 days ago
- Worcester, MA (9 miles from Northborough, MA)
- 4 days ago
Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...
Demographic Data for Northborough, MA
Moving to Northborough, MA? Find some basic demographic data about Northborough, MA below.
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Salary for Customer Service Representative Jobs in Northborough, MA
Highest Education Level
Customer Service Representatives in Northborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Telephone Skills
- Listening
- Friendliness
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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