Customer Service Representative Jobs in Northborough, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Associate - Morning & Lunch Shift
- Marlborough, MA (4 miles from Northborough, MA)
- moments ago
- Marlborough, MA (4 miles from Northborough, MA)
- moments ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Parts Coordinator
- Worcester, MA (9 miles from Northborough, MA)
- 8 days ago
- Worcester, MA (9 miles from Northborough, MA)
- 8 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Pharmacy Customer Service Associate
- Bellingham, MA (19 miles from Northborough, MA)
- 8 hours ago
- Bellingham, MA (19 miles from Northborough, MA)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Framingham, MA (10 miles from Northborough, MA)
- 8 hours ago
- Framingham, MA (10 miles from Northborough, MA)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Contact Center Customer Service Inbound/Outbound I
- Chelmsford, MA (22 miles from Northborough, MA)
- 8 hours ago
- Chelmsford, MA (22 miles from Northborough, MA)
- 8 hours ago
For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Contact Center Customer Service Inbound/Outbound I to work at a premier...
Customer Service Representative Job Franklin, MA
- Franklin, MA (20 miles from Northborough, MA)
- 11 hours ago
- Franklin, MA (20 miles from Northborough, MA)
- 11 hours ago
Apply for FYZICALs Customer Service Representative job opening today!...
Customer Service Representative
- Woonsocket, RI (23 miles from Northborough, MA)
- 16 hours ago
- Woonsocket, RI (23 miles from Northborough, MA)
- 16 hours ago
Salary Not Available Position range in Rhode Island $34k - $51k Per Year CUSTOMER SERVICE REPRESENTATIVE Family Dollar Occupation: Customer Service Representatives Location: Woonsocket, RI - 02895 Positions...
Customer Service Representative Contract Manufacturer
- Tyngsboro, MA (24 miles from Northborough, MA)
- 16 hours ago
- Tyngsboro, MA (24 miles from Northborough, MA)
- 16 hours ago
Customer Service Representative - Contract Manufacturer A leading CNC manufacturing and assembly company is currently seeking for a Customer Service Representative....
- Worcester, MA (9 miles from Northborough, MA)
- 16 hours ago
- Worcester, MA (9 miles from Northborough, MA)
- 16 hours ago
For over 170 years, our company has been a respected leader in the insurance industry, delivering innovative solutions and exceptional service to businesses and individuals across the nation....
- Marlborough, MA (4 miles from Northborough, MA)
- 17 hours ago
- Marlborough, MA (4 miles from Northborough, MA)
- 17 hours ago
un Customer Service Associate (Marlborough) AJ Antico Irrigation 289 Elm Street, Suite 101 compensation: $18/hour based on experience employment type: experience level: entry level job title:...
Customer Service Representative- Food Manufacturing
- Worcester, MA (9 miles from Northborough, MA)
- 1 day ago
- Worcester, MA (9 miles from Northborough, MA)
- 1 day ago
Job Purpose Professionally and accurately manage customer orders from receipt to invoice, ensuring orders arrive on time and in full. Essential Functions Manage orders from receipt to the point of...
- Waltham, MA (19 miles from Northborough, MA)
- 1 day ago
- Waltham, MA (19 miles from Northborough, MA)
- 1 day ago
Customer Support Specialist Department: Product Support Location: Waltham, MA Nova Biomedical is hiring a Customer Support Specialist to communicate, primarily by telephone, with end-users to...
Customer Service Associate - Temporary
- Norfolk, MA (21 miles from Northborough, MA)
- 1 day ago
- Norfolk, MA (21 miles from Northborough, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Worcester, MA (9 miles from Northborough, MA)
- 1 day ago
- Worcester, MA (9 miles from Northborough, MA)
- 1 day ago
POSITION SUMMARY Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through...
Customer Service Representative Job
- Franklin, MA (20 miles from Northborough, MA)
- 2 days ago
- Franklin, MA (20 miles from Northborough, MA)
- 2 days ago
Apply for FYZICAL's Customer Service Representative job opening today!...
Demographic Data for Northborough, MA
Moving to Northborough, MA? Find some basic demographic data about Northborough, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Northborough, MA
Highest Education Level
Customer Service Representatives in Northborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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