Call Center Representative Jobs in Northborough, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkBilingual Call Center Representative 4pm-9pm
- Bedford, MA (21 miles from Northborough, MA)
- 5 days ago
- Bedford, MA (21 miles from Northborough, MA)
- 5 days ago
Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center....
IT Client Support Specialist Tufts University
- Grafton, MA (9 miles from Northborough, MA)
- 5 days ago
- Grafton, MA (9 miles from Northborough, MA)
- 5 days ago
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...
- Leominster, MA (15 miles from Northborough, MA)
- 12 days ago
- Leominster, MA (15 miles from Northborough, MA)
- 12 days ago
Qualifications: High School Diploma or equivalent required Prior call center experience preferred Excellent listening and communication skills both written and verbal Must be able to maintain confidentiality...
- Needham, MA (20 miles from Northborough, MA)
- 29 days ago
- Needham, MA (20 miles from Northborough, MA)
- 29 days ago
Client Support Specialist About us At Strategic Solutions Group (SSG), we're not just redefining public health; we're leading a revolution in cutting-edge software solutions. Our mission is to...
Remote Work- Newton, MA (23 miles from Northborough, MA)
- 30+ days ago
- Newton, MA (23 miles from Northborough, MA)
- 30+ days ago
Site: Newton-Wellesley Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech...
- Norwood, MA (24 miles from Northborough, MA)
- 30+ days ago
- Norwood, MA (24 miles from Northborough, MA)
- 30+ days ago
Call Center Representative Norwood, MA, United States and 1 more JOB DESCRIPTION At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives....
Triage Specialist/ Call Center Specialist II, Crisis Services - FSW
- Leominster, MA (15 miles from Northborough, MA)
- 30+ days ago
- Leominster, MA (15 miles from Northborough, MA)
- 30+ days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Pharmacy Call Center Technician
- North Billerica, MA (24 miles from Northborough, MA)
- 90+ days ago
- North Billerica, MA (24 miles from Northborough, MA)
- 90+ days ago
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...
Demographic Data for Northborough, MA
Moving to Northborough, MA? Find some basic demographic data about Northborough, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Northborough, MA
Highest Education Level
Call Center Representatives in Northborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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