Call Center Representative Jobs in Northborough, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Call Center Associate

  • Northborough, MA
  • 3 days ago
  • Northborough, MA
  • 3 days ago

Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....

Remote Work

Call Center Specialist II-40 Hours, Evenings

  • Leominster, MA (15 miles from Northborough, MA)
  • 11 days ago
  • Leominster, MA (15 miles from Northborough, MA)
  • 11 days ago

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...

Customer Relations Associate

  • Charlton, MA (22 miles from Northborough, MA)
  • 24 days ago
  • Charlton, MA (22 miles from Northborough, MA)
  • 24 days ago

Description Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester...

Call Center Representative I

  • Belmont, MA (23 miles from Northborough, MA)
  • 25 days ago
  • Belmont, MA (23 miles from Northborough, MA)
  • 25 days ago

Call Center Representative I page is loaded Call Center Representative I remote type Onsite locations Belmont-MA time type Full time posted on Posted 2 Days Ago job requisition id RQ4011954 Site: The...

Call Center Agent

  • Fitchburg, MA (19 miles from Northborough, MA)
  • 26 days ago
  • Fitchburg, MA (19 miles from Northborough, MA)
  • 26 days ago

Qualifications: High School Diploma or equivalent- prior call center experience preferred. Excellent listening and communication skills both written and verbal....

Triage Specialist/ Call Center Specialist II, Crisis Services - FSW

  • Leominster, MA (15 miles from Northborough, MA)
  • 60+ days ago
  • Leominster, MA (15 miles from Northborough, MA)
  • 60+ days ago

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...

Room Service Call Center Rep.

  • Newton, MA (23 miles from Northborough, MA)
  • 30+ days ago
  • Newton, MA (23 miles from Northborough, MA)
  • 30+ days ago

Site: Newton-Wellesley Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our missionfrom doctors, nurses, business people and tech experts,...

Call Center Specialist

  • Fitchburg, MA (19 miles from Northborough, MA)
  • 30+ days ago
  • Fitchburg, MA (19 miles from Northborough, MA)
  • 30+ days ago

JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...

Pharmacy Call Center Technician

  • North Billerica, MA (24 miles from Northborough, MA)
  • 90+ days ago
  • North Billerica, MA (24 miles from Northborough, MA)
  • 90+ days ago

Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...

Demographic Data for Northborough, MA

Moving to Northborough, MA? Find some basic demographic data about Northborough, MA below.

Local
National
15,741
517
Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
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Salary for Call Center Representative Jobs in Northborough, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Northborough, MA offer the following education background
High School or GED
33.0%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.8%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Northborough, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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