Customer Service Representative Jobs in Lawrence, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
CUSTOMER SERVICE ACCOUNT MANAGER
- Smyth Companies
- Wilmington, MA (9 miles from Lawrence, MA)
- 7 days ago
- Smyth Companies
- Wilmington, MA (9 miles from Lawrence, MA)
- 7 days ago
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
- Beverly, MA (18 miles from Lawrence, MA)
- 2 hours ago
- Beverly, MA (18 miles from Lawrence, MA)
- 2 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Pharmacy Customer Service Associate
- North Andover, MA (4 miles from Lawrence, MA)
- 14 hours ago
- North Andover, MA (4 miles from Lawrence, MA)
- 14 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Team Trainer (Customer Service)
- Boston, MA (24 miles from Lawrence, MA)
- 14 hours ago
- Boston, MA (24 miles from Lawrence, MA)
- 14 hours ago
In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Team...
Customer Service Representative
- Salem, NH (7 miles from Lawrence, MA)
- 23 hours ago
- Salem, NH (7 miles from Lawrence, MA)
- 23 hours ago
Additional information can be found at www.ttm.com The Customer Service Representative manages customer accounts by developing and facilitating productive and effective business relationships for TTM...
Customer Service Representative II
- Tewksbury, MA (7 miles from Lawrence, MA)
- 1 day ago
- Tewksbury, MA (7 miles from Lawrence, MA)
- 1 day ago
Customer Service Representative II Tewksbury, MA 6 Months 8 - 5 pm Fully onsite May convert to FT dependent on performance Must have SAP experience Phone skills required Description: THE ROLE: The Customer...
Customer Service Representative - Full-Time
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world...
Customer Service Representative - Part-Time
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world...
Customer Service Representative
- Manchester, NH (24 miles from Lawrence, MA)
- 1 day ago
- Manchester, NH (24 miles from Lawrence, MA)
- 1 day ago
Job Details Job Location: Manchester, NH Position Type: Full Time Salary Range: $17.00 - $17.00 Hourly Travel Percentage: None Job Shift: Any Job Category: Customer Service Description Retail...
Retail Customer Service Cashier
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
Req ID: 459663 Address: 2980 US Hwy 82 W New Boston, TX, 75570 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
- Gloucester, MA (24 miles from Lawrence, MA)
- 1 day ago
- Gloucester, MA (24 miles from Lawrence, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Bedford, NH (24 miles from Lawrence, MA)
- 1 day ago
- Bedford, NH (24 miles from Lawrence, MA)
- 1 day ago
We are looking for a Full-Time Customer Service Representative that brings to the team an Energetic personality, with a demonstrated ability to engage and communicate with customers in a service-oriented...
- Manchester, NH (24 miles from Lawrence, MA)
- 1 day ago
- Manchester, NH (24 miles from Lawrence, MA)
- 1 day ago
Are you customer service oriented? Do you have a passion for supporting customers, sales reps and manufacturer's reps? Our client, in Manchester, NH, is seeking an experienced Customer Support...
Customer Service Associate - Temporary
- Gloucester, MA (24 miles from Lawrence, MA)
- 2 days ago
- Gloucester, MA (24 miles from Lawrence, MA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative (Hybrid) Job Boston, MA
- Boston, MA (24 miles from Lawrence, MA)
- 2 days ago
- Boston, MA (24 miles from Lawrence, MA)
- 2 days ago
Apply Now Why Youll Love This Job We are currently seeking a highly motivated and skilled Customer Service Representative to join our team....
Demographic Data for Lawrence, MA
Moving to Lawrence, MA? Find some basic demographic data about Lawrence, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Lawrence, MA
Highest Education Level
Customer Service Representatives in Lawrence, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Telephone Skills
- Listening
- Friendliness
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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