Call Center Representative Jobs in Lawrence, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 17 Jobs

Call Center Representative- Boston Logan Airport

  • Boston, MA (24 miles from Lawrence, MA)
  • 3 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 3 days ago

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...

Core - Medical Call Center Representative

  • Exeter, NH (19 miles from Lawrence, MA)
  • 4 days ago
  • Exeter, NH (19 miles from Lawrence, MA)
  • 4 days ago

Provides administrative support to physician practice, clinical staff and patients in a call center environment. Responsible for scheduling, directing inquiries, patient referrals, data entry,...

Call Center Representative - Lawrence

  • Lawrence, MA
  • 8 days ago
  • Lawrence, MA
  • 8 days ago

We are seeking a full-time, 40-hour Call Center Representative to join our team!...

Senior Contact Center Representative - Business Banking Support

  • Boston, MA (24 miles from Lawrence, MA)
  • 9 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 9 days ago

We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...

Remote Work

Sr Email/Chat Contact Center Representative - Banking Support

  • Boston, MA (24 miles from Lawrence, MA)
  • 9 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 9 days ago

Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...

HRES Contact Center Representative I - REMOTE

  • Boston, MA (24 miles from Lawrence, MA)
  • 11 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 11 days ago

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...

Remote Work

Receptionist / Call Center Representative

  • Boston, MA (24 miles from Lawrence, MA)
  • 14 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 14 days ago

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”) Our mission is to manage and safeguard the State's public deposits and investments through sound business...

Sr. Client Relations Specialist

  • Boston, MA (24 miles from Lawrence, MA)
  • 16 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 16 days ago

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...

Call Center Representative

  • Cambridge, MA (22 miles from Lawrence, MA)
  • 19 days ago
  • Cambridge, MA (22 miles from Lawrence, MA)
  • 19 days ago

Center Representative position at River City Science Academy....

Call Center Representative - High Call Volume

  • Boston, MA (24 miles from Lawrence, MA)
  • 20 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 20 days ago

Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....

Call Center Agent

  • Wakefield, MA (14 miles from Lawrence, MA)
  • 22 days ago
  • Wakefield, MA (14 miles from Lawrence, MA)
  • 22 days ago

This role requires at least 1 year of call center experience....

Call Center Representative I

  • Belmont, MA (21 miles from Lawrence, MA)
  • 25 days ago
  • Belmont, MA (21 miles from Lawrence, MA)
  • 25 days ago

Call Center Representative I page is loaded Call Center Representative I remote type Onsite locations Belmont-MA time type Full time posted on Posted 2 Days Ago job requisition id RQ4011954 Site: The...

Call Center Operator II

  • Boston, MA (24 miles from Lawrence, MA)
  • 29 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 29 days ago

Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5....

Room Service Call Center Rep.

  • Newton, MA (24 miles from Lawrence, MA)
  • 30+ days ago
  • Newton, MA (24 miles from Lawrence, MA)
  • 30+ days ago

Site: Newton-Wellesley Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our missionfrom doctors, nurses, business people and tech experts,...

Client Support Specialist

  • Boston, MA (24 miles from Lawrence, MA)
  • 30+ days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 30+ days ago

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and...

Demographic Data for Lawrence, MA

Moving to Lawrence, MA? Find some basic demographic data about Lawrence, MA below.

Local
National
89,121
1,365
Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
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Salary for Call Center Representative Jobs in Lawrence, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Lawrence, MA offer the following education background
High School or GED
33.0%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.8%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Lawrence, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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