Customer Service Representative Jobs in Fitchburg, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Experience Coordinator (Relief) - Shrewsbury, MA
- Shrewsbury, MA (20 miles from Fitchburg, MA)
- 18 hours ago
- Shrewsbury, MA (20 miles from Fitchburg, MA)
- 18 hours ago
WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing...
Customer Service Associate - Temporary
- Nashua, NH (20 miles from Fitchburg, MA)
- 2 days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service - Whole Foods
- Sudbury, MA (23 miles from Fitchburg, MA)
- 2 days ago
- Sudbury, MA (23 miles from Fitchburg, MA)
- 2 days ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Customer Service Representative I, RMV - Central District
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 days ago
Duties and Responsibilities This position will follow a Tuesday through Saturday work schedule. Interact with customers to respond to inquiries and complaints. Issues licenses, identification...
BYRAM HEALTHCARE Customer Service Representative, Associate
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 days ago
center experience preferred Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn our brand products and therapies...
Associate Customer Service Representative
- Marlborough, MA (20 miles from Fitchburg, MA)
- 2 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 2 days ago
Minimum Skills Required: Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience....
Mosquito Squad is passionate about helping protect families nationwide from the dangers and irritations of pest. Responsibilities: Makes outbound calls to current customers and schedules their...
Member Service Representative, Hudson, Full-time, Onsite
- Hudson, NH (23 miles from Fitchburg, MA)
- 3 days ago
- Hudson, NH (23 miles from Fitchburg, MA)
- 3 days ago
Schedule Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hours) What You’ll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by...
Customer Service Representative
- Westborough, MA (24 miles from Fitchburg, MA)
- 3 days ago
- Westborough, MA (24 miles from Fitchburg, MA)
- 3 days ago
We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce...
Associate Customer Service Representative
- Marlborough, MA (20 miles from Fitchburg, MA)
- 4 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 4 days ago
Dont miss outapply for the Associate Customer Service Representative role today! 9799257...
Associate Customer Service Representative
- Marlborough, MA (20 miles from Fitchburg, MA)
- 4 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 4 days ago
Associate Customer Service Representative Job Location - Marlborough, MA Job Duration - 5+ Months Position is HYBRID ROLE - 3 days in office and days from home Job Summary Responds to customer issues...
- Concord, MA (24 miles from Fitchburg, MA)
- 4 days ago
- Concord, MA (24 miles from Fitchburg, MA)
- 4 days ago
Job Summary Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event...
Customer Account Representative
- Worcester, MA (22 miles from Fitchburg, MA)
- 4 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 4 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 4 days ago
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 4 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 366612 Address: USA-MA-Chelmsford-66, 2 Drum Hill Rd Store Code: Store 08191 Customer Service (7242958) Hannaford Supermarkets...
- Clinton, MA (13 miles from Fitchburg, MA)
- 5 days ago
- Clinton, MA (13 miles from Fitchburg, MA)
- 5 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Fitchburg, MA
Highest Education Level
Customer Service Representatives in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »