Call Center Representative Jobs in Fitchburg, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Northborough, MA (19 miles from Fitchburg, MA)
- 1 day ago
- Northborough, MA (19 miles from Fitchburg, MA)
- 1 day ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkContact Center Representative I - Nashua, NH
- Nashua, NH (20 miles from Fitchburg, MA)
- 4 days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 4 days ago
Customer service, retail or call center experience preferred but not required. High school diploma or equivalent required....
Call Center Specialist II-40 Hours, Evenings
- Leominster, MA (4 miles from Fitchburg, MA)
- 9 days ago
- Leominster, MA (4 miles from Fitchburg, MA)
- 9 days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Qualifications: High School Diploma or equivalent- prior call center experience preferred. Excellent listening and communication skills both written and verbal....
Triage Specialist/ Call Center Specialist II, Crisis Services - FSW
- Leominster, MA (4 miles from Fitchburg, MA)
- 60+ days ago
- Leominster, MA (4 miles from Fitchburg, MA)
- 60+ days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...
SolutionHealth - Call Center Rep - Nashua Campus Call Center - Per Diem
- Nashua, NH (20 miles from Fitchburg, MA)
- 45+ days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 45+ days ago
Come work at the best place to give and receive care! Job Description: 8 Prospect Street Nashua NH The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. This is a per...
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fitchburg, MA
Highest Education Level
Call Center Representatives in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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