Customer Service Representative Jobs in Jacksonville, FL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
TOTE Maritime Puerto Rico, a leader in safe and reliable service to Puerto Rico, is seeking a Booking & Customer Service Specialist to join the team at our Jacksonville, FL office. In this...
Client Services Associate Experience The Role This role works closely with brokerage client services leadership to understand the key challenges and opportunities in building an exceptional...
Overview Job Duties Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians,...
Customer Service Rep Ortho North Day
- Yulee, FL (22 miles from Jacksonville, FL)
- 1 day ago
- Yulee, FL (22 miles from Jacksonville, FL)
- 1 day ago
Overview Job Duties Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians,...
Client Service Specialist (Teller)
- Jacksonville Beach, FL (6 miles from Jacksonville, FL)
- 1 day ago
- Jacksonville Beach, FL (6 miles from Jacksonville, FL)
- 1 day ago
Scope Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and...
Brown & Brown is seeking a Claims Customer Service Representative to join our growing team in Jacksonville, Florida!...
Customer Service Representative (Patient Registration)
- Jacksonville, FL
- 1 day ago
- Jacksonville, FL
- 1 day ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
What The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services....
Medical Customer Service Representative Southside Jacksonville, FL | Healthcare Industry | Full-Time Vaco is hiring Medical Customer Service Representatives for a medical company in Jacksonville....
We are hiring for a Customer Service Representative for a local insurance company....
center experience needed....
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
Req ID: 453609 Address: 400 Pecan Park Road Jacksonville, FL, 32218 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling *...
Customer Service - Customer Service Representative
- Jacksonville, FL
- 2 days ago
- Jacksonville, FL
- 2 days ago
Customer Service - Customer Service Representative 13386 International Pkwy, Jacksonville, FL 32218, USA Req #1034 Monday, March 10, 2025 TOGETHER, WE SAVE LIVES OVERVIEW Provides support for all customer...
Demographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Jacksonville, FL
Highest Education Level
Customer Service Representatives in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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