Call Center Representative Jobs in Jacksonville, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
CALL CENTER REP - REMOTE AFTER TRAINING! Staffing Now Jacksonville
- Jacksonville, FL
- 1 day ago
- Jacksonville, FL
- 1 day ago
Staffing Now Jacksonville, FL (Remote) Contract to Hire Job Details SNI Companies is looking for Call Center Representatives to join a great organization in the Jacksonville, FL area!...
Lead Client Support Specialist
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 2 days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 2 days ago
Overview Job Purpose Advanced level role for someone who possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal...
$16/HR. REMOTE MEDICAL CALL CENTER REP- (Jacksonville, FL area ONLY)
- Jacksonville, FL
- 4 days ago
- Jacksonville, FL
- 4 days ago
Position: Medical Call Center Representative Pay: $16/hr. Weekly Pay plus Benefits Schedule: 8am-9pm EST....
Remote WorkCall Center Associate Work from Home $37-$40/HR + Bonuses
- Jacksonville, FL
- 5 days ago
- Jacksonville, FL
- 5 days ago
Now Hiring: Call Center Associate Full-Time Remote Position Pay: $37 - $40/hr + Performance Bonuses & Full Benefits We are looking for a **Remote Call Center Associate** to assist customers with...
Remote WorkClient Support Specialist II (Client Server)
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 8 days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 8 days ago
Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage...
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day...
Remote WorkClient Success Specialist Location: Jacksonville, FL (hybrid) | Full-time | Monday-Friday Build strong client relationships. Drive adoption. Deliver results. At PaymentVision, a division of...
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 60+ days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 60+ days ago
Overview Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance...
Escrow Client Support Specialist
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 30+ days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 30+ days ago
Overview Job Purpose Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's...
Remote WorkDemographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Jacksonville, FL
Highest Education Level
Call Center Representatives in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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