Call Center Representative Jobs in Jacksonville, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative- Jacksonville, Fl
- Jacksonville, FL
- 1 day ago
- Jacksonville, FL
- 1 day ago
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals....
Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you’re an experienced professional who has demonstrated people skills, loves...
Exciting Opportunity for Bilingual Experienced Inventory Specialist at our Syngin Technology, Inc a Wallenius Wilhelmsen company. ( 100% Remote Opportunity ) Responsibilities WHAT YOU'LL DO As the...
Remote WorkJob Type Full-time Description We are looking for fully bilingual (English/Spanish) call center entry-level individuals with great customer service and persuasion/negotiation skills who would want...
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 28 days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 28 days ago
Overview Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance...
Remote WorkRemote Customer Call Center Rep PAYS $15/HR
- Jacksonville, FL
- 30+ days ago
- Jacksonville, FL
- 30+ days ago
Skills:CALL CENTER CUSTOMER SERVICE | Location: Jacksonville, Florida, United States Of America Views:20 Remote Customer Call Center Rep needs call center experience Remote Customer Call Center Rep...
Remote WorkLead Client Support Specialist
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 30+ days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 30+ days ago
Overview Job Purpose The Lead Client Support Specialist acts independently or as a member of a team responsible for providing technical support as well as support of ICE Mortgage Servicing...
Remote WorkJob Summary Responsible for responding to online order and service activities for e-Business customers. Assist customers with product selection, answer basic questions, and may suggest various...
Job Title: Claims Call Center Representative Location: Jacksonville, FL Join our collaborative team where effort and work ethic get noticed....
We are now seeking Call Center Representatives to answer incoming calls to assist members and potential member inquiries, transactions, or directs calls to the proper department or personnel....
- Jacksonville Beach, FL (6 miles from Jacksonville, FL)
- 45+ days ago
- Jacksonville Beach, FL (6 miles from Jacksonville, FL)
- 45+ days ago
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 90+ days ago
- Jacksonville, FL (5 miles from Jacksonville, FL)
- 90+ days ago
Overview Job Purpose ICE Data Analytics has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support...
Remote WorkWe are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues....
Demographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Jacksonville, FL
Highest Education Level
Call Center Representatives in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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