Customer Service Representative Jobs in Walnut Creek, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Experience Agent (Paid Training)
- South San Francisco, CA (24 miles from Walnut Creek, CA)
- 6 days ago
- South San Francisco, CA (24 miles from Walnut Creek, CA)
- 6 days ago
The Customer Advocate is one of Safelites first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and...
Store Customer Service Specialist
- Dublin, CA (13 miles from Walnut Creek, CA)
- 9 days ago
- Dublin, CA (13 miles from Walnut Creek, CA)
- 9 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 45+ days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 45+ days ago
The Customer Service Associate is an essential member of the Hertz team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales...
Customer Experience Representative at San Francisco Airport
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 hours ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 hours ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
Part Time Customer Service Associate
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 8 hours ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 8 hours ago
The Part Time Customer Service Associate is an essential member of the Hertz team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This...
Client Service Assoc Analyst - B10 - SAN FRANCISCO
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 19 hours ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 19 hours ago
The Client Welcome Specialist (CWS) has a strong background in KYC processes, procedures and policies. CWS will drive the creation of clients KYC profile in Citis KYC systems and will establish...
Full Time - Customer Service Associate - Tool Rental - Opening
- Concord, CA (6 miles from Walnut Creek, CA)
- 20 hours ago
- Concord, CA (6 miles from Walnut Creek, CA)
- 20 hours ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...
Retail Customer Service Associate
- Concord, CA (6 miles from Walnut Creek, CA)
- 20 hours ago
- Concord, CA (6 miles from Walnut Creek, CA)
- 20 hours ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
RETIREMENT CUSTOMER SERVICE REPRESENTATIVE 2 University of California Office of the President
- Oakland, CA (10 miles from Walnut Creek, CA)
- 1 day ago
- Oakland, CA (10 miles from Walnut Creek, CA)
- 1 day ago
RETIREMENT CUSTOMER SERVICE REPRESENTATIVE 2 Location: Oakland Job ID: 76573 Job Posting For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP UC OFFICE OF THE...
- South San Francisco, CA (24 miles from Walnut Creek, CA)
- 2 days ago
- South San Francisco, CA (24 miles from Walnut Creek, CA)
- 2 days ago
California Traffic Safety Institute (CTSI) is a non-profit company, which has been providing staffing and other services to the California Superior Courts in the administration of the traffic...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 days ago
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
Customer Support Representative - U.S.
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 days ago
As a customer service enthusiast, you will recognize that our shops network is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough...
Teller (Senior Member Service Representative)
- Hayward, CA (13 miles from Walnut Creek, CA)
- 2 days ago
- Hayward, CA (13 miles from Walnut Creek, CA)
- 2 days ago
About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in...
Part-Time (Senior Member Service Representative)
- Brentwood, CA (18 miles from Walnut Creek, CA)
- 2 days ago
- Brentwood, CA (18 miles from Walnut Creek, CA)
- 2 days ago
About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in...
Customer Service and Sales Representative
- Pittsburg, CA (12 miles from Walnut Creek, CA)
- 2 days ago
- Pittsburg, CA (12 miles from Walnut Creek, CA)
- 2 days ago
Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? As a Customer Service and...
Demographic Data for Walnut Creek, CA
Moving to Walnut Creek, CA? Find some basic demographic data about Walnut Creek, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Walnut Creek, CA
Highest Education Level
Customer Service Representatives in Walnut Creek, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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