Call Center Representative Jobs in Walnut Creek, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Care Center Representative (Call Center Representative FT with Varied Schedule)
- Walnut Creek, CA
- 7 days ago
- Walnut Creek, CA
- 7 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Customer Care Associate (French)
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 9 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 9 days ago
Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3...
Customer Care Associate (Spanish) - San Francisco
- Brisbane, CA (22 miles from Walnut Creek, CA)
- 21 days ago
- Brisbane, CA (22 miles from Walnut Creek, CA)
- 21 days ago
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps...
Customer Care Associate (French) - San Francisco
- Brisbane, CA (22 miles from Walnut Creek, CA)
- 21 days ago
- Brisbane, CA (22 miles from Walnut Creek, CA)
- 21 days ago
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps...
Customer Care Associate - San Francisco
- Brisbane, CA (22 miles from Walnut Creek, CA)
- 21 days ago
- Brisbane, CA (22 miles from Walnut Creek, CA)
- 21 days ago
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps...
- Pleasanton, CA (19 miles from Walnut Creek, CA)
- 24 days ago
- Pleasanton, CA (19 miles from Walnut Creek, CA)
- 24 days ago
Company Description: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 45+ days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 45+ days ago
Call Center Agent (remote) 1563 Mission St, San Francisco, CA 94103, USA Req #1028 Wednesday, February 19, 2025 HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by...
Remote WorkDemographic Data for Walnut Creek, CA
Moving to Walnut Creek, CA? Find some basic demographic data about Walnut Creek, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Walnut Creek, CA
Highest Education Level
Call Center Representatives in Walnut Creek, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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