Call Center Representative Jobs in Walnut Creek, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Licensed Client Support Role Location: [San Francisco or Walnut Creek] Salary: Commensurate with experience, approximately $60,000 per year plus potential bonuses About Us: Financial Planning Firm...
Contact Center Representative - Concord, CA
- Concord, CA (6 miles from Walnut Creek, CA)
- 2 days ago
- Concord, CA (6 miles from Walnut Creek, CA)
- 2 days ago
Planned Parenthood Northern California (PPNorCal) is seeking a Contact Center Representative I for our Concord call center. This role is full-time, 40 hours per week. PPNorCal provides a...
- Antioch, CA (16 miles from Walnut Creek, CA)
- 17 days ago
- Antioch, CA (16 miles from Walnut Creek, CA)
- 17 days ago
Title: Clinic Call Center Associate Reports to: Call Center Lead Status: Non-Exempt / Hourly / Full-Time / In-person Location: Antioch, CA Pay: $21/hr Our Mission and Vision The Brighter...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 20 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 20 days ago
Call Center Agent (remote) 1563 Mission St, San Francisco, CA 94103, USA Req #1028 Wednesday, February 19, 2025 HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by...
Remote WorkCall Center Representative - Medical
- Newark, CA (24 miles from Walnut Creek, CA)
- 30+ days ago
- Newark, CA (24 miles from Walnut Creek, CA)
- 30+ days ago
TEKsystems Call Center Representative - Medical in Newark , California One of the largest Healthcare Providers in the Nation is interested in hiring Call Center Representatives for their team in Newark...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 60+ days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 60+ days ago
Summary: As a Call Center Representative, you will be supporting our clients customers as a first point of contact and resolving questions concerning their accounts....
- Walnut Creek, CA (4 miles from Walnut Creek, CA)
- 90+ days ago
- Walnut Creek, CA (4 miles from Walnut Creek, CA)
- 90+ days ago
Call Center Rep - AA/BS degree a plus Knowledge of Microsoft Office. Good Customer Service Skills. Enjoy talking to patients and extending assistance with patience. Possess positive attitude and...
- San Ramon, CA (7 miles from Walnut Creek, CA)
- 90+ days ago
- San Ramon, CA (7 miles from Walnut Creek, CA)
- 90+ days ago
JOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services....
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 90+ days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 90+ days ago
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues....
Demographic Data for Walnut Creek, CA
Moving to Walnut Creek, CA? Find some basic demographic data about Walnut Creek, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Walnut Creek, CA
Highest Education Level
Call Center Representatives in Walnut Creek, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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