Customer Service Representative Jobs in Santa Monica, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Commerical Insurance Admin - CSR - Office Manager
- JVRC Insurance
- Westlake Village, CA (22 miles from Santa Monica, CA)
- 7 hours ago
- JVRC Insurance
- Westlake Village, CA (22 miles from Santa Monica, CA)
- 7 hours ago
We are a well-established Commercial Insurance Agency looking for full time candidates preferably with experience with processing certificates of insurance, insurance Administration, and CSR...
Associate Agent Customer Service Representative
- Liberty Mutual Insurance
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
- Liberty Mutual Insurance
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience...
Remote Work
Veterinary Customer Service Representative
- Affordable Animal Hospital Eagle Rock
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 12 days ago
- Affordable Animal Hospital Eagle Rock
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 12 days ago
Qualifications We're looking for: Customer Service Representative or Receptionist with a minimum of 1-year veterinary experience preferred Compassionate and calm team player Ability to multi-task Strong...
Bilingual Customer Service Rep (Local-REMOTE)
- Long Beach, CA (18 miles from Santa Monica, CA)
- 18 hours ago
- Long Beach, CA (18 miles from Santa Monica, CA)
- 18 hours ago
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished "Bilingual Customer Service Rep...
- Lakewood, CA (23 miles from Santa Monica, CA)
- 23 hours ago
- Lakewood, CA (23 miles from Santa Monica, CA)
- 23 hours ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...
Associate Client Advocate, Financial Institutions and Professional Services
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 23 hours ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 23 hours ago
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 23 hours ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 23 hours ago
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal...
NOW HIRING PART-TIME CUSTOMER SERVICE (Spanish/English)
- Pasadena, CA (22 miles from Santa Monica, CA)
- 1 day ago
- Pasadena, CA (22 miles from Santa Monica, CA)
- 1 day ago
ESTAMOS CONTRATANDO SERVICIO AL CLIENTE MEDIO TIEMPO (Espanol/Ingles) Were looking for bilingual (Spanish & English) people 18 and older to help with appointment setting and customer service in...
Accounts Receivables/Customer Service
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 1 day ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 1 day ago
Family owned gate company looking for a full-time accounts receivable representative. We specialize in automatic gate repair and installations. We also service phone systems and pedestrian doors....
Customer Service Representative
- Inglewood, CA (8 miles from Santa Monica, CA)
- 1 day ago
- Inglewood, CA (8 miles from Santa Monica, CA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Lynwood, CA (17 miles from Santa Monica, CA)
- 1 day ago
- Lynwood, CA (17 miles from Santa Monica, CA)
- 1 day ago
Our client in the aerospace and manufacturing industry is seeking a Planner/Customer Service Rep to join their team. As a Planner/Customer Service Rep, you will be part of the Commercial...
Sales & Customer Service Associate
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 1 day ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 1 day ago
Sales & Customer Service Associate Job Locations US-CA-Granada Hills Job ID 2025-236746 Category Sales Customer Service and Support Location : Address 11852 1/2 Balboa Blvd. Location : Address 2...
Customer Service Specialist - Remote - West Coast
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 1 day ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 1 day ago
Customer Service Specialist Are you looking for a fast paced, service-oriented position? Then keep reading. As a Customer Service Specialist, you will be responsible for handling inbound technical...
Customer Service Parts Coordinator
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 1 day ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 1 day ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
- Torrance, CA (16 miles from Santa Monica, CA)
- 1 day ago
- Torrance, CA (16 miles from Santa Monica, CA)
- 1 day ago
Company Overview: Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight....
Demographic Data for Santa Monica, CA
Moving to Santa Monica, CA? Find some basic demographic data about Santa Monica, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Santa Monica, CA
Highest Education Level
Customer Service Representatives in Santa Monica, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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