Call Center Representative Jobs in Santa Monica, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative (PSR)
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 3 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 3 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
- San Fernando, CA (19 miles from Santa Monica, CA)
- 3 days ago
- San Fernando, CA (19 miles from Santa Monica, CA)
- 3 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- El Segundo, CA (8 miles from Santa Monica, CA)
- 4 days ago
- El Segundo, CA (8 miles from Santa Monica, CA)
- 4 days ago
the biotech and healthcare industry, is seeking a Call Center Representative for a 3-6 month on-site assignment in El Segundo, CA....
- Alhambra, CA (21 miles from Santa Monica, CA)
- 5 days ago
- Alhambra, CA (21 miles from Santa Monica, CA)
- 5 days ago
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors...
IB Temporary - Medical Call Center Representative
- El Segundo, CA (8 miles from Santa Monica, CA)
- 6 days ago
- El Segundo, CA (8 miles from Santa Monica, CA)
- 6 days ago
IB Temporary - Medical Call Center Representative 1.9 1.9 out of 5 stars El Segundo, CA NantWorks (the Company) is the parent company of various private and public entities that are changing how we...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 10 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 10 days ago
biotech and healthcare industry, is seeking a Call Center Representative for a 36 month on-site assignment in El Segundo, CA....
Customer Care Associate, Part-time, Day Shift
- Glendale, CA (15 miles from Santa Monica, CA)
- 11 days ago
- Glendale, CA (15 miles from Santa Monica, CA)
- 11 days ago
Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services,...
CA - Security Scheduler / Client Support Specialist
- South Gate, CA (18 miles from Santa Monica, CA)
- 11 days ago
- South Gate, CA (18 miles from Santa Monica, CA)
- 11 days ago
Now Hiring Security Scheduler / Client Support Specialist Location: South Gate, CA (Headquarters Office) Job Type: Full-Time & Part-Time Shifts: Morning, Swing, and Graveyard Pay: $23 - $25 per...
Call Center Agent (Hiring Immediately)
- San Fernando, CA (19 miles from Santa Monica, CA)
- 15 days ago
- San Fernando, CA (19 miles from Santa Monica, CA)
- 15 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 16 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 16 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
- Westchester, CA (6 miles from Santa Monica, CA)
- 16 days ago
- Westchester, CA (6 miles from Santa Monica, CA)
- 16 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role...
- Simi Valley, CA (24 miles from Santa Monica, CA)
- 23 days ago
- Simi Valley, CA (24 miles from Santa Monica, CA)
- 23 days ago
S&P Global Client Support Specialist in Virtual , California About the Role: Grade Level (for internal use): 08 About the Role: The Team: The WSO Service Delivery Management team is the primary...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 45+ days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 45+ days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role...
- Compton, CA (17 miles from Santa Monica, CA)
- 29 days ago
- Compton, CA (17 miles from Santa Monica, CA)
- 29 days ago
We are seeking a dynamic Bilingual Customer Service Representative fluent in both English and Spanish to join our team. As the first point of contact for our diverse clientele, you will utilize...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 29 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 29 days ago
The Medical Call Center Customer Service Senior Manager, oversees and holds 24-hour/7 days a week accountability the Student Health Contact Center customer service operation and serves as the...
Demographic Data for Santa Monica, CA
Moving to Santa Monica, CA? Find some basic demographic data about Santa Monica, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Santa Monica, CA
Highest Education Level
Call Center Representatives in Santa Monica, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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