Customer Service Representative Jobs in Santa Ana, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Parts Coordinator
- Pomona, CA (17 miles from Santa Ana, CA)
- 2 days ago
- Pomona, CA (17 miles from Santa Ana, CA)
- 2 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
- Walnut, CA (18 miles from Santa Ana, CA)
- 15 days ago
- Walnut, CA (18 miles from Santa Ana, CA)
- 15 days ago
Service Representative assisting assigned client(s) Implement continuous improvement initiatives to improve service for assigned client(s) Participate in daily operational calls and provide updates...
Healthcare Customer Service Representative
- Anaheim, CA (9 miles from Santa Ana, CA)
- 1 hour ago
- Anaheim, CA (9 miles from Santa Ana, CA)
- 1 hour ago
JOB SUMMARY The Customer Service Representative provides support to providers and members by answering calls regarding eligibility, benefits, claims, and service authorizations....
Customer Service Team Member - Part Time
- Huntington Beach, CA (8 miles from Santa Ana, CA)
- 1 hour ago
- Huntington Beach, CA (8 miles from Santa Ana, CA)
- 1 hour ago
Provides support as a member of the Front-End team to include providing all guest service functions according to procedure and holding a lasting impression on WFM customers' shopping experience....
- Lakewood, CA (17 miles from Santa Ana, CA)
- 1 hour ago
- Lakewood, CA (17 miles from Santa Ana, CA)
- 1 hour ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...
Member Service Representative (Part-Time) - Mission Viejo
- Mission Viejo, CA (21 miles from Santa Ana, CA)
- 1 hour ago
- Mission Viejo, CA (21 miles from Santa Ana, CA)
- 1 hour ago
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA,...
Customer Service Reprsentative
- Irvine, CA (6 miles from Santa Ana, CA)
- 5 hours ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 5 hours ago
A small, close-knit company is seeking a reliable and professional Administrative Assistant to provide daily support to the General Manager and CEO. The ideal candidate will have strong invoicing...
- Aliso Viejo, CA (13 miles from Santa Ana, CA)
- 13 hours ago
- Aliso Viejo, CA (13 miles from Santa Ana, CA)
- 13 hours ago
An electronic contract manufacturer located in the city of Aliso Viejo is looking for a Customer Service Representative....
Lead Office/Customer Service Representative - Ambulatory - Full Time - Days -8hr Badillo
- Covina, CA (24 miles from Santa Ana, CA)
- 13 hours ago
- Covina, CA (24 miles from Santa Ana, CA)
- 13 hours ago
Current Emanate Health Employees - Please log into your Workday account to apply Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the...
- Lynwood, CA (23 miles from Santa Ana, CA)
- 15 hours ago
- Lynwood, CA (23 miles from Santa Ana, CA)
- 15 hours ago
Our client in the aerospace and manufacturing industry is seeking a Planner/Customer Service Rep to join their team. As a Planner/Customer Service Rep, you will be part of the Commercial...
Retail Cashier and Customer Service
- Covina, CA (24 miles from Santa Ana, CA)
- 15 hours ago
- Covina, CA (24 miles from Santa Ana, CA)
- 15 hours ago
Why we will love you • 1 year sales or customer service experience preferred • High School Diploma or equivalent What you'll be doing day to day • Build loyalty by ensuring customers have a...
- Corona, CA (18 miles from Santa Ana, CA)
- 15 hours ago
- Corona, CA (18 miles from Santa Ana, CA)
- 15 hours ago
AppleOne has partnered with a Fuel and Lubricant company in Corona, CA to assist with hiring a Customer Service Representative....
Customer Service Representative
- Anaheim, CA (9 miles from Santa Ana, CA)
- 16 hours ago
- Anaheim, CA (9 miles from Santa Ana, CA)
- 16 hours ago
Service Representative....
Customer Service Representative
- Laguna Beach, CA (14 miles from Santa Ana, CA)
- 20 hours ago
- Laguna Beach, CA (14 miles from Santa Ana, CA)
- 20 hours ago
Express Employment in Laguna hills is recruiting for an Evaluation to Hire Customer Service Representative position available for a bilingual/Spanish candidate (strongly suggested)....
- Chino, CA (18 miles from Santa Ana, CA)
- 20 hours ago
- Chino, CA (18 miles from Santa Ana, CA)
- 20 hours ago
Customer Service Associate (Full-Time / Part-Time) Location: Chino, CA (On-site) Pay: $20/hour to $22/hour based on experience. 30 min paid lunch break Start Date: ASAP About the Role: We're...
Demographic Data for Santa Ana, CA
Moving to Santa Ana, CA? Find some basic demographic data about Santa Ana, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Santa Ana, CA
Highest Education Level
Customer Service Representatives in Santa Ana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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