Call Center Representative Jobs in Santa Ana, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist - Fast Track Opportunity to Freight Broker
- Orange, CA (2 miles from Santa Ana, CA)
- 2 days ago
- Orange, CA (2 miles from Santa Ana, CA)
- 2 days ago
wfp_2513-1 Associate Portfolio Executive - Entry Level Full Time Starting in Late Spring / Summer 2025 Primary Location: Orange, CA United States of America This full-time role starts in the...
- Anaheim, CA (9 miles from Santa Ana, CA)
- 2 days ago
- Anaheim, CA (9 miles from Santa Ana, CA)
- 2 days ago
Call Center Representative Pay Range: $20 - $25 / Hour Schedule: 8:00 am - 5:00 pm M-F Location: Anaheim Duties and Responsibilities: Take customer calls and provide accurate, satisfactory answers to...
Call Center Specialist (CRM/ERP)
- Irvine, CA (6 miles from Santa Ana, CA)
- 3 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 3 days ago
This is a call center; we are looking for candidates with call center experience. Preferably with CRM or other case management experience....
Luxury Toilet Repair & Call Center Agent
- Ontario, CA (24 miles from Santa Ana, CA)
- 5 days ago
- Ontario, CA (24 miles from Santa Ana, CA)
- 5 days ago
JOB TITLE: Luxury Toilet Repair & Call Center Agent DEPARTMENT: After Sales Service REPORTS TO: WSME / Management EFFECTIVE DATE: 4/24/2024 MAJOR FUNCTION: Performs tasks in the after sales...
Call Center Representative / Customer Service
- Stanton, CA (8 miles from Santa Ana, CA)
- 5 days ago
- Stanton, CA (8 miles from Santa Ana, CA)
- 5 days ago
Knowledge, Skill, and Experience Must have 1 year of call center experience....
Care Center Representative (Call Center Representative FT with Varied Schedule)
- Corona, CA (18 miles from Santa Ana, CA)
- 7 days ago
- Corona, CA (18 miles from Santa Ana, CA)
- 7 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Call Center Representative - Must Be Near Orange County, California
- Ontario, CA (24 miles from Santa Ana, CA)
- 8 days ago
- Ontario, CA (24 miles from Santa Ana, CA)
- 8 days ago
PRODUCT LINES: Kwikset (primary) The Kiwikiset product line is mainly specialty locks - they have one where you swipe your phone and it unlocks and others that have pin pads. These are typically...
Remote WorkCA - Security Scheduler / Client Support Specialist
- South Gate, CA (23 miles from Santa Ana, CA)
- 11 days ago
- South Gate, CA (23 miles from Santa Ana, CA)
- 11 days ago
Now Hiring Security Scheduler / Client Support Specialist Location: South Gate, CA (Headquarters Office) Job Type: Full-Time & Part-Time Shifts: Morning, Swing, and Graveyard Pay: $23 - $25 per...
Luxury Toilet Call Center Representative
- Ontario, CA (24 miles from Santa Ana, CA)
- 13 days ago
- Ontario, CA (24 miles from Santa Ana, CA)
- 13 days ago
JOB TITLE: Luxury Toilet Call Center Representative DEPARTMENT: Tech Services MAJOR FUNCTION: Provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives...
- Anaheim, CA (9 miles from Santa Ana, CA)
- 13 days ago
- Anaheim, CA (9 miles from Santa Ana, CA)
- 13 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
Call center experience necessary in a fast-paced setting. Excellent computer and typing skills are necessary....
Call Center Representative (Part Time)
- Irvine, CA (6 miles from Santa Ana, CA)
- 23 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 23 days ago
Call Center Representative (Part Time) IRVINE, CALIFORNIA JOB ID: 2025-3599 SALARY RANGE: $21.43 - $28.95 At West Coast University, we share a passion for students and transforming healthcare education...
- Seal Beach, CA (12 miles from Santa Ana, CA)
- 24 days ago
- Seal Beach, CA (12 miles from Santa Ana, CA)
- 24 days ago
Basic Knowledge, Skills and Abilities Call Center Associate candidates with previous banking or call center experience are preferred Knowledge of banking products and services Excellent customer service...
- Lake Forest, CA (13 miles from Santa Ana, CA)
- 24 days ago
- Lake Forest, CA (13 miles from Santa Ana, CA)
- 24 days ago
Customer Care Associate Hourly range : $20.00 to $23.00 based on experience. Toshiba America Business Solutions, Inc. (TABS) is an industry leader in equipment, digital displays, document...
- Compton, CA (23 miles from Santa Ana, CA)
- 28 days ago
- Compton, CA (23 miles from Santa Ana, CA)
- 28 days ago
We are seeking a dynamic Bilingual Customer Service Representative fluent in both English and Spanish to join our team. As the first point of contact for our diverse clientele, you will utilize...
Demographic Data for Santa Ana, CA
Moving to Santa Ana, CA? Find some basic demographic data about Santa Ana, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Santa Ana, CA
Highest Education Level
Call Center Representatives in Santa Ana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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