Customer Service Representative Jobs in San Jose, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Sunnyvale, CA (7 miles from San Jose, CA)
- 8 days ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 8 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Amazon Locker+ Customer Service Associate
- Palo Alto, CA (15 miles from San Jose, CA)
- 2 hours ago
- Palo Alto, CA (15 miles from San Jose, CA)
- 2 hours ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
Retail Customer Service Associate
- Santa Clara, CA (3 miles from San Jose, CA)
- 13 hours ago
- Santa Clara, CA (3 miles from San Jose, CA)
- 13 hours ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Client Services Representative
- Los Altos, CA (14 miles from San Jose, CA)
- 14 hours ago
- Los Altos, CA (14 miles from San Jose, CA)
- 14 hours ago
Job Description Do you enjoy working with a team? Helping people and their pets? If so, our Client Services Team might be the place for you! We are looking for additional team members who are...
Customer Service Representative (Remote)
- Morgan Hill, CA (18 miles from San Jose, CA)
- 15 hours ago
- Morgan Hill, CA (18 miles from San Jose, CA)
- 15 hours ago
Medical / Dental / Vision / Life Insurance, PTO, 401k Match, Employee Assistance Program) And the opportunity to work from home North Coast Medical is looking for a Customer Service Representative....
Remote WorkInsurance Account Executive - Customer Service
- Palo Alto, CA (15 miles from San Jose, CA)
- 1 day ago
- Palo Alto, CA (15 miles from San Jose, CA)
- 1 day ago
INSURANCE Account Executive Description Established Insurance Brokerage looking for Account Managers for Commercial or Personal Lines Insurance. Great team, fun environment and upward mobility....
Credit Union - Member Service Representative ll - Bilingual
- Santa Cruz, CA (24 miles from San Jose, CA)
- 1 day ago
- Santa Cruz, CA (24 miles from San Jose, CA)
- 1 day ago
Company Profile: Located on the beautiful California coast, Santa Cruz Community Credit Union (SCCCU) is a community-development and low-income certified credit union, serving Santa Cruz, San...
Credit Union - Member Service Representative lll - Bilingual
- Santa Cruz, CA (24 miles from San Jose, CA)
- 1 day ago
- Santa Cruz, CA (24 miles from San Jose, CA)
- 1 day ago
Company Profile: Located on the beautiful California coast, Santa Cruz Community Credit Union (SCCCU) is a community-development and low-income certified credit union, serving Santa Cruz, San...
Overview Imperial Dade, a leading North American distributor, has a Customer Service Support role available in San Jose, CA! Join a strong and continuously evolving team that helps our business...
Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions...
Teller (Senior Member Service Representative)
- Hayward, CA (24 miles from San Jose, CA)
- 2 days ago
- Hayward, CA (24 miles from San Jose, CA)
- 2 days ago
About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in...
Customer Service Associate - Temporary
- Mountain View, CA (10 miles from San Jose, CA)
- 2 days ago
- Mountain View, CA (10 miles from San Jose, CA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Operations Assistant/Customer Service Representative
- Redwood City, CA (21 miles from San Jose, CA)
- 2 days ago
- Redwood City, CA (21 miles from San Jose, CA)
- 2 days ago
**Job Opportunity: Operations Assistant/Customer Service Representative (CSR)** Bayhill Equine is looking for a full-time Operations Assistant/Customer Service Representative (CSR) to join our team!...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for San Jose, CA
Moving to San Jose, CA? Find some basic demographic data about San Jose, CA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in San Jose, CA
Highest Education Level
Customer Service Representatives in San Jose, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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