Call Center Representative Jobs in San Jose, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Redwood City, CA (21 miles from San Jose, CA)
- 3 days ago
- Redwood City, CA (21 miles from San Jose, CA)
- 3 days ago
Contact Center Agent (Redwood City, CA) This position requires you to work 100% onsite at corporate HQ located in Redwood City, CA for the first 90 days during training period * Summary: Customer...
Call Center Representative Onsite San Antonio, TX $15.00 HR Great Benefits?and Incentives Paid Training!...
Fraud Call Center Representative Onsite San Antonio, TX $16.75 HR Great Benefits?and Paid Training! Summary:?...
Senior Contact Center Representative 2099 Gateway Place, Suite 140, San Jose, CA 95110Operations - Contact Center /Full Time /Hybrid SUMMARY The Senior Contact Center Representative will perform a...
Call Center Representative - Medical
- Newark, CA (15 miles from San Jose, CA)
- 30+ days ago
- Newark, CA (15 miles from San Jose, CA)
- 30+ days ago
TEKsystems Call Center Representative - Medical in Newark , California One of the largest Healthcare Providers in the Nation is interested in hiring Call Center Representatives for their team in Newark...
- Santa Clara, CA (3 miles from San Jose, CA)
- 45+ days ago
- Santa Clara, CA (3 miles from San Jose, CA)
- 45+ days ago
Overview: Earn $19.50-$20.50/hr. Joining our California's Great America team means you'll be responsible for assisting guests needs and providing guest service to the Cedar Fair standards. You'll...
Demographic Data for San Jose, CA
Moving to San Jose, CA? Find some basic demographic data about San Jose, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in San Jose, CA
Highest Education Level
Call Center Representatives in San Jose, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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