Customer Service Manager Jobs in Appleton, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Green Bay, WI (22 miles from Appleton, WI)
- 8 days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 8 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Retail Customer Service Supervisor
- Oshkosh, WI (16 miles from Appleton, WI)
- 13 days ago
- Oshkosh, WI (16 miles from Appleton, WI)
- 13 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Home Medical Equipment Customer Service Coordinator
- Green Bay, WI (22 miles from Appleton, WI)
- 14 days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 14 days ago
Department: 39113 Green Bay - Home Medical Equipment Status: Part time Benefits Eligible: No Hou rs Per Week: 1 Schedule Details/Additional Information: As needed basis/Per Diem. The office hours...
Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with...
Regional Account Manager - Eastern Wisconsin
- Green Bay, WI (22 miles from Appleton, WI)
- 16 days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 16 days ago
Regional Account Manager - Eastern Wisconsin Novo Nordisk - 4.1 Green Bay, WI Job Details Estimated: $97.4K - $160K a year 1 day ago Benefits Health insurance Qualifications Sales Customer service...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting...
Retail Manager -- Customer Experience Manager Full Time or Part Time
- Oshkosh, WI (16 miles from Appleton, WI)
- 60+ days ago
- Oshkosh, WI (16 miles from Appleton, WI)
- 60+ days ago
Store - Oshkosh, WI Lead and support inventory management and merchandising standards and maintenance. Plan for and provide a well merchandised and in-stock store for the customer to shop. Help...
- Menasha, WI (6 miles from Appleton, WI)
- 60+ days ago
- Menasha, WI (6 miles from Appleton, WI)
- 60+ days ago
Position Overview The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established...
Demographic Data for Appleton, WI
Moving to Appleton, WI? Find some basic demographic data about Appleton, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Appleton, WI
Highest Education Level
Customer Service Managers in Appleton, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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