Customer Service Manager Jobs in Olympia, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Lacey, WA (4 miles from Olympia, WA)
- 11 hours ago
- Lacey, WA (4 miles from Olympia, WA)
- 11 hours ago
Position Summary: A Penske Customer Service Coordinator for our Lacey (Trader Joe's) is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs,...
100% Remote. Incredible Growth Opportunities. World Class Mentors and Leaderships Teams. AO wants YOU to join the team. AO is looking for overachievers that pride themselves on developing...
Remote WorkPosition Summary: A Penske Customer Service Coordinator for our Lacey (Trader Joe's) is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs,...
Client Service Coordinator/Representative
- Lakewood, WA (24 miles from Olympia, WA)
- 5 days ago
- Lakewood, WA (24 miles from Olympia, WA)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCall Center experience preferred. Minimum two years of related experience....
SummaryResponsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
Wilson Language Training Customer Success Manager in Olympia , Washington Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Verint Systems, Inc. Associate Customer Success Manager in Olympia , Washington At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
Customer Support Manager Cribl, Inc - Olympia, WA Posted: 2/17/2025 - Expires: 5/19/2025 Job ID: 285473524 Apply Now I have already applied Save Job Print Email Share Job Description Cribl does...
Taft Hartley Client Service Manager
- Home, WA (20 miles from Olympia, WA)
- 26 days ago
- Home, WA (20 miles from Olympia, WA)
- 26 days ago
center experience is an asset When you join our team: We'll empower you to learn and grow the career you want....
Senior Customer Success Manager (Tax) Thomson Reuters Holdings Inc. - Olympia, WA Posted: 12/5/2024 - Expires: 3/5/2025 Job ID: 282763307 Job Description The Senior Customer Success Manager (Sr...
The Opportunity: We are looking for an exceptional leader to fill the role of Customer Service Manager in the Contact Center....
Demographic Data for Olympia, WA
Moving to Olympia, WA? Find some basic demographic data about Olympia, WA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Olympia, WA
Highest Education Level
Customer Service Managers in Olympia, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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