Customer Service Representative Jobs in Olympia, WA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Spanaway, WA (23 miles from Olympia, WA)
- 15 hours ago
- Spanaway, WA (23 miles from Olympia, WA)
- 15 hours ago
Description About Us: At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting...
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their...
Customer Service Advisor, Remote $17.31 per hour + Performance Based Bonuses Full Time Schedules Between the Hours of 7am 12am CST Health Benefits Start Day One! Are you a problem-solver who...
Remote WorkClient Service Specialist - Float
- Lakewood, WA (24 miles from Olympia, WA)
- 1 day ago
- Lakewood, WA (24 miles from Olympia, WA)
- 1 day ago
Client Service Specialist - Float Retail Banking Group Lakewood,Washington Description About Us: At Umpqua, we create a great place to work by offering a unique brand of relationship banking and...
Wilson Language Training Customer Success Specialist in Olympia , Washington Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
Job Type Full-time Description OlyFed employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, OlyFed...
Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability Job Highlights As a Customer...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Olympia, WA
- 4 days ago
- Olympia, WA
- 4 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
WindStream Communications Analyst II-Customer Service in Olympia , Washington Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers...
Remote - Customer Service Representative $16.00/ Hourly Paid Training Equipment Provided Full-time with Full Benefits Are you seeking an opportunity to make a real impact in a company that appreciates...
Remote WorkCustomer Service Representative
- Lacey, WA (4 miles from Olympia, WA)
- 6 days ago
- Lacey, WA (4 miles from Olympia, WA)
- 6 days ago
Lemay, a Waste Connections company, is looking for a Customer Service Representative to join the team in Lacey, WA! M-F, 8-5. Pay is starting at $22.00/hour with regular wage increases....
service representative Bilingual in Spanish or Vietnamese Advanced knowledge of computers and software applications, specifically MS Office Suite: Word, Outlook and Excel Applications must be completed...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Lacey, WA (4 miles from Olympia, WA)
- 7 days ago
- Lacey, WA (4 miles from Olympia, WA)
- 7 days ago
Job Description Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
service representative Advanced knowledge of computers and software applications, specifically MS Office Suite: Word, Outlook and Excel Applications must be completed online and include the following...
Demographic Data for Olympia, WA
Moving to Olympia, WA? Find some basic demographic data about Olympia, WA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Olympia, WA
Highest Education Level
Customer Service Representatives in Olympia, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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