Customer Service Manager Jobs in Washington
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
About the Front-End Manager Position: We are looking for a hardworking and energetic Customer Service Manager to join Bi-Mart....
NOTE: This is an internal promotional opportunity for current Skagit County employees This position is responsible for lead and oversight of the Skagit County Customer Service team, which is a...
As a Health and Benefits Associate Director, you will lead client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and...
Senior Laboratory Client Services Coordinator Providence St. Joseph Health - Edmonds, WA Posted: 4/18/2025 - Expires: 7/17/2025 Job ID: 288100694 Apply Now I have already applied Save Job Print...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Mercer Island, WA
- 2 days ago
- Mercer Island, WA
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Technical Program Manager, Customer Service Security Response Operations (CS-SRO)
- Seattle, WA
- 2 days ago
- Seattle, WA
- 2 days ago
Amazon's Securitys Customer Service Security (CSS) team is seeking an exceptional Technical Program Manager to join our organization. CSS is the first line of defense protecting our Customers and...
Job Details Level: Entry Job Location: Chehalis 49 - Chehalis, WA Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Category: Customer...
Job Details Level: Experienced Job Location: Auburn 30 - Auburn, WA Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Category: Customer...
Job Title: Client Services Coordinator Location: Auburn, WA Job Type: Full-Time Join Our Growing Team in Auburn! Were seeking a highly motivated and detail-oriented Client Services Coordinator to...
Position Summary: A Penske Customer Service Coordinator in Kent, is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the...
service manager, retail manager or assistant manager Experience in providing customer service support utilizing best practices Excellent knowledge of management methods and techniques Working knowledge...
Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the worlds largest foundation of customer interactions and go-to-market team data,...
Customer Support Manager Cribl, Inc - Olympia, WA Posted: 4/15/2025 - Expires: 7/13/2025 Job ID: 287963666 Apply Now I have already applied Save Job Print Email Share Job Description Cribl does...
Director, Customer Service Operations, North America
- Mill Creek, WA
- 3 days ago
- Mill Creek, WA
- 3 days ago
Title:Director, Customer Service Operations, North AmericaReports to: Global VP Sales Transformation & OperationsLocation: Bothell, WATravel: Up to 20% (domestic and international)About the...
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, an established resume and reputation, team-building and leadership capabilities, and business...
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Washington
Highest Education Level
Customer Service Managers in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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