Customer Service Manager Jobs in Washington
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Starting pay: 75,000.00- 83,000.00 Lets talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the...
Who Are We? Looking for a job that makes a real difference in our world today and one that you’ll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research®...
Position Summary: A Penske Customer Service Coordinator for our Lacey (Trader Joe's) is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs,...
We are hiring a full-time creative, results oriented outside sales Account Manager in Spokane, WA. Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial...
Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator I at our Lynnwood, WA location. About Crane: Crane Aerospace & Electronics supplies critical...
& Casualty license and Commercial Lines Coverage Specialist designation....
Job Type Full-time Description BOUT US Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Description Client Success Manager Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing software...
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- WA
- 5 days ago
- WA
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Monitor and maintain performance metrics, including abandoned calls, wait time and other statistics related to call center management....
Remote WorkRequirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCustomer Service Supervisor, Retail Banking (Ballard - Seattle, WA)
- Seattle, WA
- 6 days ago
- Seattle, WA
- 6 days ago
Salary Range: $23.27 - $34.90 ( Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards. ) Posting Date: March 5,...
Location: Seattle Financial Center located at 601 Union St, Suite 3100, Seattle, WA. Onsite work required. Position is not remote eligible. This opportunity is for a person who is passionate about...
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Washington
Highest Education Level
Customer Service Managers in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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