Customer Service Manager Jobs in Lakewood, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr Lead Customer Experience Manager
- Olympia, WA (24 miles from Lakewood, WA)
- 2 days ago
- Olympia, WA (24 miles from Lakewood, WA)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Newcastle, WA (24 miles from Lakewood, WA)
- 3 days ago
- Newcastle, WA (24 miles from Lakewood, WA)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Supervisor Auburn
- Auburn, WA (11 miles from Lakewood, WA)
- 4 days ago
- Auburn, WA (11 miles from Lakewood, WA)
- 4 days ago
Job Details Level: Experienced Job Location: Auburn 30 - Auburn, WA Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Category: Customer...
- Auburn, WA (11 miles from Lakewood, WA)
- 4 days ago
- Auburn, WA (11 miles from Lakewood, WA)
- 4 days ago
Job Title: Client Services Coordinator Location: Auburn, WA Job Type: Full-Time Join Our Growing Team in Auburn! Were seeking a highly motivated and detail-oriented Client Services Coordinator to...
- Kent, WA (16 miles from Lakewood, WA)
- 4 days ago
- Kent, WA (16 miles from Lakewood, WA)
- 4 days ago
Position Summary: A Penske Customer Service Coordinator in Kent, is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the...
- Olympia, WA (24 miles from Lakewood, WA)
- 5 days ago
- Olympia, WA (24 miles from Lakewood, WA)
- 5 days ago
Customer Support Manager Cribl, Inc - Olympia, WA Posted: 4/15/2025 - Expires: 7/13/2025 Job ID: 287963666 Apply Now I have already applied Save Job Print Email Share Job Description Cribl does...
Customer Service Administrator
- Auburn, WA (11 miles from Lakewood, WA)
- 5 days ago
- Auburn, WA (11 miles from Lakewood, WA)
- 5 days ago
POSITION: Customer Service Administrator Status: Non-exempt Location: Auburn, Washington Department: Customer Service Supervision: Director of Customer Service SUMMARY: This position will perform...
Customer Service Team Lead, Neurodiverse Solutions
- Olympia, WA (24 miles from Lakewood, WA)
- 8 days ago
- Olympia, WA (24 miles from Lakewood, WA)
- 8 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
- Tukwila, WA (23 miles from Lakewood, WA)
- 8 days ago
- Tukwila, WA (23 miles from Lakewood, WA)
- 8 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
- Federal Way, WA (11 miles from Lakewood, WA)
- 9 days ago
- Federal Way, WA (11 miles from Lakewood, WA)
- 9 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Newcastle, WA (24 miles from Lakewood, WA)
- 9 days ago
- Newcastle, WA (24 miles from Lakewood, WA)
- 9 days ago
Banfield Pet Hospital Client Service Coordinator - WA Effective: 1/1/2025 SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the...
- Olympia, WA (24 miles from Lakewood, WA)
- 10 days ago
- Olympia, WA (24 miles from Lakewood, WA)
- 10 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
## Pierce College# IT - Customer Support ManagerSALARY$8,697.00 - $10,598.00 Monthly$104,364.00 - $127,176.00 AnnuallyLOCATIONLakewood, WAJOB TYPEFull TimeJOB NUMBERC2527DIVISIONInformation...
Customer Service Coordinator (56439)
- Tacoma, WA (3 miles from Lakewood, WA)
- 10 days ago
- Tacoma, WA (3 miles from Lakewood, WA)
- 10 days ago
Job Details Job Location: Washington Tacoma UEI - Tacoma, WA Salary Range: $15.00 - $23.00 Hourly Job Category: Campus Administration Description UEI College is a leader in post-secondary career...
- Federal Way, WA (11 miles from Lakewood, WA)
- 11 days ago
- Federal Way, WA (11 miles from Lakewood, WA)
- 11 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Demographic Data for Lakewood, WA
Moving to Lakewood, WA? Find some basic demographic data about Lakewood, WA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Lakewood, WA
Highest Education Level
Customer Service Managers in Lakewood, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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