Customer Service Manager Jobs in Everett, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Administrator I
- Lynnwood, WA (13 miles from Everett, WA)
- 2 days ago
- Lynnwood, WA (13 miles from Everett, WA)
- 2 days ago
Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator I at our Lynnwood, WA location. About Crane: Crane Aerospace & Electronics supplies critical...
- Edmonds, WA (15 miles from Everett, WA)
- 3 days ago
- Edmonds, WA (15 miles from Everett, WA)
- 3 days ago
Job Type Full-time Description BOUT US Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help...
- Kirkland, WA (21 miles from Everett, WA)
- 11 days ago
- Kirkland, WA (21 miles from Everett, WA)
- 11 days ago
FTE Job Title: Client Success Manager for Simplicity Consulting, a 24 Seven Company Location: Flexible; Headquarters is in Kirkland, WA (Preferred candidate to live in Pacific or Central Time...
Store - SEA-EVERETT, WA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Woodinville, WA (15 miles from Everett, WA)
- 30+ days ago
- Woodinville, WA (15 miles from Everett, WA)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Success Manager United States Remote 1 item added ID: 4925 Job Description Operating Company ServiceChannel Job Function Sales ServiceChannel empowers many of your favorite brands to take...
Client Service Coordinator - 005165
- Bothell, WA (16 miles from Everett, WA)
- 90+ days ago
- Bothell, WA (16 miles from Everett, WA)
- 90+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Overall Summary: The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of...
Demographic Data for Everett, WA
Moving to Everett, WA? Find some basic demographic data about Everett, WA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Everett, WA
Highest Education Level
Customer Service Managers in Everett, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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