Customer Service Manager Jobs in Richmond, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
100% Remote. Incredible Growth Opportunities. World Class Mentors and Leaderships Teams. AO wants YOU to join the team. AO is looking for overachievers that pride themselves on developing...
Remote WorkRequirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCall Center experience preferred. Minimum two years of related experience....
center experience, preferably in a dispatch environment Excellent customer service skills Able to multi-task and work in fast paced work environment Ability to handle high call volume Ability to make...
Wilson Language Training Customer Success Manager in Richmond , Virginia Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Bilingual (Japanese) Oracle Database Exadata SME - Strategic Customer Service Manager (SCSM)
- Richmond, VA
- 11 days ago
- Richmond, VA
- 11 days ago
Job Description Strategic Customer Service Manager (SCSM) Department Database Cloud and Exadata Support Strategic Customers Program (SCP) is a DB Cloud/Exadata initiative with the primary objective...
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
Route And Customer Service Manager (Vending, Markets, Coffee Services) , Rockville, VA
- Rockville, VA (13 miles from Richmond, VA)
- 13 days ago
- Rockville, VA (13 miles from Richmond, VA)
- 13 days ago
Schedule : Monday - Friday (Occasional weekends) Requirement : Management and Leadership background, client-facing customer service, time management and able to adjust to changing circumstances...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Colonial Heights, VA (21 miles from Richmond, VA)
- 13 days ago
- Colonial Heights, VA (21 miles from Richmond, VA)
- 13 days ago
Full job description SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
ABOUT THE ROLE The role of Customer Service Manager is responsible for providing best-in-class customer experience to CoStar Group clients, customers and consumers as well as developing junior staff...
Verint Systems, Inc. Associate Customer Success Manager in Richmond , Virginia At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of...
Id : 15484, Title : Sr Account Manager, Category : Account Management, RequisitionType : Professional, JobGrade : null, RequisitionId : ...806, ExternalPostedStartDate : 2025-02-17T17:14:33 00:00,...
Client Services Manager - Assistant Manager How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement...
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Richmond, VA
Highest Education Level
Customer Service Managers in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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