Call Center Representative Jobs in Richmond, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Consumer Services Specialist (Call Center- start date of 4/7)
- Richmond, VA
- 11 days ago
- Richmond, VA
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Richmond , Virginia We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
The Med Call Center Specialist Senior establishes and maintains good customer relations with the public, potential clients, caregivers and fellow employees of the VCU Health System. This will...
UZURV- Customer Care Associate (Tuesday-Saturday 10am-7pm)
- Richmond, VA
- 15 days ago
- Richmond, VA
- 15 days ago
A little bit about us UZURV is a 150+ person, growing technology company based in Richmond, VA. The company operates in 15 states and is expanding nationally. As an Adaptive Transportation Network...
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Richmond, Virginia, United States Description This is a fully and permanently remote work from home...
Remote WorkMedical Call Center Specialist Senior - Patient Appointment Center - Days
- Richmond, VA
- 18 days ago
- Richmond, VA
- 18 days ago
The Med Call Center Specialist Senior establishes and maintains good customer relations with the public, potential clients, caregivers and fellow employees of the VCU Health System. This will...
Concierge Call Center Representative
- Ashland, VA (12 miles from Richmond, VA)
- 26 days ago
- Ashland, VA (12 miles from Richmond, VA)
- 26 days ago
Concierge Call Center Representative Duties and Responsibilities: 1....
Job Details Job Location : 10133 - DGS Virginia - Call Center Richmond VA - Richmond, VA Position Type : Full Time Education Level : High School Salary Range : Undisclosed Travel Percentage : None...
JOB SUMMARY Capital Area Health Network’s Call Center Representative will be responsible for answering inbound phone calls for Capital Area Health Network’s call center department and must have strong...
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Richmond, VA
Highest Education Level
Call Center Representatives in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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