Customer Service Manager Jobs in Manassas, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Overview Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization. We are hiring a Director of Customer Service with prior...
- Reston, VA (15 miles from Manassas, VA)
- 1 day ago
- Reston, VA (15 miles from Manassas, VA)
- 1 day ago
The Operations Manager is responsible for providing leadership and management to multiple functional areas within a manufacturing plant. This position will work proactively with plant management...
About This Role: As the Customer Services Manager, you will work as an auto service writer for Fleets customers....
Customer Success Manager, Consumables
- Arlington, VA (22 miles from Manassas, VA)
- 1 day ago
- Arlington, VA (22 miles from Manassas, VA)
- 1 day ago
This role is located in one of our approved office locations in Arlington, VA, Austin, TX, Santa Monica, CA or Seattle, WA. Want to own the tactical implementation of plans and projects that...
Sr Customer Success Manager, Strategic Account Services
- Arlington, VA (22 miles from Manassas, VA)
- 3 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 3 days ago
Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business...
- Ashburn, VA (19 miles from Manassas, VA)
- 5 days ago
- Ashburn, VA (19 miles from Manassas, VA)
- 5 days ago
Curtiss-Wright is looking for a Customer Success Manager (CSM) to join our Strategic Capture Team. As Customer Success Manager, you will be responsible for ensuring customer satisfaction,...
- Herndon, VA (16 miles from Manassas, VA)
- 6 days ago
- Herndon, VA (16 miles from Manassas, VA)
- 6 days ago
Overview As a Customer Services Manager, you will be a critical member of the team managing customer relationship for both technical and program duties....
- Leesburg, VA (20 miles from Manassas, VA)
- 6 days ago
- Leesburg, VA (20 miles from Manassas, VA)
- 6 days ago
Store - DC-LEESBURG, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator - 005143
- Annandale, VA (15 miles from Manassas, VA)
- 7 days ago
- Annandale, VA (15 miles from Manassas, VA)
- 7 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Account Manager - Construction
- Arlington, VA (22 miles from Manassas, VA)
- 11 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 11 days ago
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive...
- Sterling, VA (16 miles from Manassas, VA)
- 13 days ago
- Sterling, VA (16 miles from Manassas, VA)
- 13 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
Staff Technical Customer Experience Manager/Architect- Federal
- Arlington, VA (22 miles from Manassas, VA)
- 13 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 13 days ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
- McLean, VA (20 miles from Manassas, VA)
- 13 days ago
- McLean, VA (20 miles from Manassas, VA)
- 13 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
Sr Account Manager Washington DC
- McLean, VA (20 miles from Manassas, VA)
- 13 days ago
- McLean, VA (20 miles from Manassas, VA)
- 13 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
Mid-Level Customer Success Manager
- Herndon, VA (16 miles from Manassas, VA)
- 13 days ago
- Herndon, VA (16 miles from Manassas, VA)
- 13 days ago
service management, preferably in a network security operations environment and a Bachelors Degree in a relevant field of study ((additional years of experience will be considered in lieu of a degree...
Demographic Data for Manassas, VA
Moving to Manassas, VA? Find some basic demographic data about Manassas, VA below.
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Salary for Customer Service Manager Jobs in Manassas, VA
Highest Education Level
Customer Service Managers in Manassas, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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