Customer Service Representative Jobs in Manassas, VA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 149 Jobs

Front Desk Team Member

Cherrydale Vet Clinic
Arlington, VA (22 miles from Manassas, VA)
5 days ago

Cherrydale Vet Clinic
Arlington, VA (22 miles from Manassas, VA)
5 days ago

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Part Time Customer Service Clerk

Warrenton, VA (20 miles from Manassas, VA)
3 hours ago

Warrenton, VA (20 miles from Manassas, VA)
3 hours ago

This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...

Customer Service Representative

Sudley Springs, VA (3 miles from Manassas, VA)
8 hours ago

Sudley Springs, VA (3 miles from Manassas, VA)
8 hours ago

Furr, a leading name in residential services, is seeking dynamic individuals to join our team as Remote Customer Service Representatives....

Customer Service Representative

Gainesville, VA (8 miles from Manassas, VA)
10 hours ago

Gainesville, VA (8 miles from Manassas, VA)
10 hours ago

Service Center Gainesville JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...

Member Service Representative

Alexandria, VA (23 miles from Manassas, VA)
10 hours ago

Alexandria, VA (23 miles from Manassas, VA)
10 hours ago

Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into...

Remote Work

Eyewear Customer Service/Sales Advisor

Herndon, VA (16 miles from Manassas, VA)
12 hours ago

Herndon, VA (16 miles from Manassas, VA)
12 hours ago

About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...

Eyewear Customer Service/Sales Advisor Part Time

Burke, VA (11 miles from Manassas, VA)
12 hours ago

Burke, VA (11 miles from Manassas, VA)
12 hours ago

About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...

DMV Customer Service Generalist - Franconia CSC #00984

Alexandria, VA (23 miles from Manassas, VA)
12 hours ago

Alexandria, VA (23 miles from Manassas, VA)
12 hours ago

Title: DMV Customer Service Generalist - Franconia CSC #00984 State Role Title: Admin and Office Spec III Hiring Range: Commensurate with DMV Experience up to $45,920 Pay Band: 3 Agency:...

Customer Service Representative - Vienna Branch

Vienna, VA (16 miles from Manassas, VA)
13 hours ago

Vienna, VA (16 miles from Manassas, VA)
13 hours ago

SUMMARY- Involves representing the bank as the "Face of Somerset Trust Company" by having the ability to exercise a wide range of decision making control. Employee should understand the culture...

Branch Member Service Representative

Chantilly, VA (8 miles from Manassas, VA)
22 hours ago

Chantilly, VA (8 miles from Manassas, VA)
22 hours ago

Overview The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of...

Bilingual Customer Service Specialist (Spanish)

Alexandria, VA (23 miles from Manassas, VA)
23 hours ago

Alexandria, VA (23 miles from Manassas, VA)
23 hours ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

Retail- Customer Service Team Member

Reston, VA (15 miles from Manassas, VA)
1 day ago

Reston, VA (15 miles from Manassas, VA)
1 day ago

Store - DC-RESTON, VADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....

Client Service Representatives

Fairfax, VA (8 miles from Manassas, VA)
1 day ago

Fairfax, VA (8 miles from Manassas, VA)
1 day ago

Calling All Compassionate & Driven Individuals! Do you thrive in a fast-paced environment? Are you passionate about helping people and their pets during critical moments? VCA SouthPaws Veterinary...

Client Service Representative for Surgery Department

Fairfax, VA (8 miles from Manassas, VA)
1 day ago

Fairfax, VA (8 miles from Manassas, VA)
1 day ago

Are you a customer-service superstar?Do you want to work for a company who pays well and appreciates their associates? Do you want to work with a team who has your back and is supportive? If so,...

Customer Service Agent

Alexandria, VA (23 miles from Manassas, VA)
1 day ago

Alexandria, VA (23 miles from Manassas, VA)
1 day ago

We are looking for individual to work as a Customer Service Agent at a car rental Agency. Must have valid driver license Over 21 Customer service skill is a key Must have flexible schedule....

View all 149 jobs

Demographic Data for Manassas, VA

Moving to Manassas, VA? Find some basic demographic data about Manassas, VA below.

Median Age

Average Household Income

Home Value vs Household Income in Manassas, VA

Local

National

Total Population

161,311

Number of Businesses

4,355

City Size

Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Manassas, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Manassas, VA offer the following education background

Bachelor's Degree

30.8%

High School or GED

27.5%

Associate's Degree

16.1%

Vocational Degree or Certification

12.9%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Manassas, VA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

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