Customer Service Manager Jobs in Fredericksburg, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Stafford, VA (8 miles from Fredericksburg, VA)
- 13 hours ago
- Stafford, VA (8 miles from Fredericksburg, VA)
- 13 hours ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Assistant Customer Experience Manager
- Stafford, VA (8 miles from Fredericksburg, VA)
- 2 days ago
- Stafford, VA (8 miles from Fredericksburg, VA)
- 2 days ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Looking for an opportunity to make a meaningful impact, come join GEICO in its transformation to be the disruptor and guide our next step in the stage of growth, be customer obsessed and results...
E-Commerce Customer Service Coordinator
- Fredericksburg, VA
- 17 days ago
- Fredericksburg, VA
- 17 days ago
RESPONSIBILITIES: Oversee all E-Commerce customer service activities, including responding to inquiries via email and phone, ensuring prompt follow-ups for customer satisfaction, and managing...
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Stafford, VA (8 miles from Fredericksburg, VA)
- 30+ days ago
- Stafford, VA (8 miles from Fredericksburg, VA)
- 30+ days ago
Compensation Data 54000 - 61320 Mission Details Division : Construction & Consumer Department : Construction job title: National Account Manager Reports to Divisional Sales Director Job dimensions...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Fredericksburg, VA
Moving to Fredericksburg, VA? Find some basic demographic data about Fredericksburg, VA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Fredericksburg, VA
Highest Education Level
Customer Service Managers in Fredericksburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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