Customer Service Manager Jobs in San Antonio, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client service coordinator...
Country USA State Texas City San Antonio Descriptions & requirements About the role: As part of our 2nd Shift Customer Service team, you are the lifeline between our sales department and our...
Heating and A.C. Company in Northside area of San Antonio is looking for a Dispatcher/ Customer Service Coordinator. This person will be responsible for coordinating and maintaining activities of...
Staff Technical Customer Experience Manager/Architect- Federal DOD
- San Antonio, TX
- 5 days ago
- San Antonio, TX
- 5 days ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
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Technical Skills Beginner to intermediate user of the Internet and Microsoft Office Products (Word, Excel, and Outlook). Experience with CRM systems. Ability to understand technology and learn new...
center experience Technical Skills : Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)...
Director - Customer Service Sr Group Manager (Hybrid)
- San Antonio, TX
- 9 days ago
- San Antonio, TX
- 9 days ago
The Client Mgmt Sr Group Mgr manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good...
MetLife Account Manager in San Antonio , Texas Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for...
Connected Customer Experience Manager
- Bulverde, TX (20 miles from San Antonio, TX)
- 11 days ago
- Bulverde, TX (20 miles from San Antonio, TX)
- 11 days ago
About Us: Futurex is a leader and innovator in the encryption market, delivering uncompromising enterprise-grade data security solutions. Over 15,000 organizations worldwide trust Futurex to...
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
*This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Country USA State Texas City San Antonio Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
Bilingual Customer Service Coordinator - 2nd Shift
- San Antonio, TX
- 14 days ago
- San Antonio, TX
- 14 days ago
About the role: As part of our 2nd Shift Customer Service team, you are the lifeline between our sales department and our transportation partners. You will work alongside the best Customer Service...
This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The...
Demographic Data for San Antonio, TX
Moving to San Antonio, TX? Find some basic demographic data about San Antonio, TX below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in San Antonio, TX
Highest Education Level
Customer Service Managers in San Antonio, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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