Customer Service Manager Jobs in Fort Worth, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
The Opportunity: The Customer Solution Strategist will be responsible for receiving phone and email inquiries from existing and potential customers. Accurately maintain customer accounts,...
Between $65k and $77k Per Year DOE (Depends on Experience) Position range in Tarrant County $29k - $46k Per Year Manager of Customer Care YSTA SERVICES INC Occupation: Customer Service...
Retail PT Customer Experience Manager-2
- Irving, TX (22 miles from Fort Worth, TX)
- 13 hours ago
- Irving, TX (22 miles from Fort Worth, TX)
- 13 hours ago
Store - LAFAYETTE, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Weatherford, TX (22 miles from Fort Worth, TX)
- 16 hours ago
- Weatherford, TX (22 miles from Fort Worth, TX)
- 16 hours ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
FT Customer Experience Manager/Front End
- Irving, TX (22 miles from Fort Worth, TX)
- 1 day ago
- Irving, TX (22 miles from Fort Worth, TX)
- 1 day ago
Store - HICKORY, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Pt time Customer Experience Manager- Nights and Weekends
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
Store - DC-FAIRFAX, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
PT Customer Service Manager (Evenings and Weekends)
- Irving, TX (22 miles from Fort Worth, TX)
- 3 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 3 days ago
Store - DFW-PLANO/15TH ST, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Client Success Manager (Evergreen)
- Irving, TX (22 miles from Fort Worth, TX)
- 3 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 3 days ago
About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment....
Closing Customer Experience Manager Michaels Feasterville Pa 19053
- Irving, TX (22 miles from Fort Worth, TX)
- 3 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 3 days ago
Store - PHI-FEASTERVILLE, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service Coordinator Job Category: Clerical-Administrative Requisition Number: CUSTO010763 Posting Details Posted: March 7, 2025 Full-Time Locations Showing 1 location 1700 W. Loop 340...
PT Nights & Weekends Customer Experience Manager
- Irving, TX (22 miles from Fort Worth, TX)
- 5 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 5 days ago
Store - NAPLES, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Retail - PT Customer Experience Manager (nights and weekends)
- Irving, TX (22 miles from Fort Worth, TX)
- 6 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 6 days ago
Store - KNOX-MARYVILLE, TNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Southlake, TX (18 miles from Fort Worth, TX)
- 6 days ago
- Southlake, TX (18 miles from Fort Worth, TX)
- 6 days ago
Store - DFW-SOUTHLAKE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Shift Manager Customer Service
- Irving, TX (22 miles from Fort Worth, TX)
- 7 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 7 days ago
Store - ST. L-BRENTWOOD, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
PDS: Client Services Coordinator
- Irving, TX (22 miles from Fort Worth, TX)
- 8 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 8 days ago
About the role The Client Services Coordinator supporst our recruiting and client operations teams This is an in-office role where youll play a critical part in ensuring smooth coordination...
Demographic Data for Fort Worth, TX
Moving to Fort Worth, TX? Find some basic demographic data about Fort Worth, TX below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Fort Worth, TX
Highest Education Level
Customer Service Managers in Fort Worth, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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