Call Center Representative Jobs in Fort Worth, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent (Part-Time)-1
- Lewisville, TX (23 miles from Fort Worth, TX)
- 14 hours ago
- Lewisville, TX (23 miles from Fort Worth, TX)
- 14 hours ago
Location: 811 E State Hwy 121, Lewisville, Texas 75057 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is...
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
Benefits Texas Joint Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues....
Call Center Representative (Member Service Advisor)
- Lewisville, TX (23 miles from Fort Worth, TX)
- 7 days ago
- Lewisville, TX (23 miles from Fort Worth, TX)
- 7 days ago
Day to day as a Call Center Representative SkyOne Federal Credit Union is looking for dedicated individuals to become part of our esteemed call center team as a Member Service Advisor....
- Irving, TX (22 miles from Fort Worth, TX)
- 12 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 12 days ago
Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer...
Client Relations Specialist - Bookkeeping and Tax
- Fort Worth, TX
- 16 days ago
- Fort Worth, TX
- 16 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Fort Worth, Texas, United States Description This is a fully and permanently remote work from home...
Remote WorkULINE- Call Center Representative
- Irving, TX (22 miles from Fort Worth, TX)
- 30+ days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 30+ days ago
Customer Service Representative Pay from $24 to $28 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261...
- Irving, TX (22 miles from Fort Worth, TX)
- 30+ days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 30+ days ago
Do you have excellent customer service skills and are seeking a new opportunity? Partner with Staffmark for job options that align with your skills and work-life balance needs! We're currently...
Mortgage Servicing Representative (Call Center-Irving, TX)
- Irving, TX (22 miles from Fort Worth, TX)
- 90+ days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 90+ days ago
Mortgage Servicing Representative (Call Center-Irving, TX) Agility 360 is searching for experienced MORTGAGE Industry Personnel interested in a contract, ONSITE Customer Service role in the...
Demographic Data for Fort Worth, TX
Moving to Fort Worth, TX? Find some basic demographic data about Fort Worth, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fort Worth, TX
Highest Education Level
Call Center Representatives in Fort Worth, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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