Call Center Representative Jobs in Texas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with...
Client Relations Specialist - Fast Track Opportunity to Freight Broker
- Plano, TX
- 1 day ago
- Plano, TX
- 1 day ago
R43372-1 Associate Portfolio Executive - Entry Level Full Time Starting in Late Spring / Summer 2025 Primary Location: Plano, TX United States of America This full-time role starts in the...
Join Lap of Love as a Call Center Representative and Love What You Do!...
Remote Work- Midland, TX
- 14 hours ago
- Midland, TX
- 14 hours ago
Job Category: Revenue Cycle Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job...
Remote WorkPatient Access Call Center Specialist TCHATT
- Fort Worth, TX
- 16 hours ago
- Fort Worth, TX
- 16 hours ago
Patient registration or Customer Service and call center experience. Experience working in a healthcare setting. Location Address: 1617 Hemphill Fort Worth, Texas, 76102 United States...
Job Summary: As a Call Center Representative, you will be a versatile member of our customer support team, handling both inbound and outbound calls to serve our diverse client base....
Guest Response Team Agent- (Call Center)
- New Braunfels, TX
- 18 hours ago
- New Braunfels, TX
- 18 hours ago
At least 1 year of inbound call center experience. Previous experience in a Lead or Supervisory role is preferred. Demonstrated working knowledge of Microsoft Office....
Req ID: 314112 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
Call Center experience needed. Medical Terminology a plus....
Bilingual Customer Service Representative Pay from $25 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW...
Call Center Representative Looking to join a growing company dedicated to helping others?...
JOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services....
Preferred Qualifications: 60 hours of college credit preferred 5 years of high volume call center experience or 5 years of insurance industry experience preferred....
rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace....
The Member Service Call Center Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary)....
Remote WorkDemographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Texas
Highest Education Level
Call Center Representatives in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Call Center Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Staffing
- Microsoft Windows
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Events
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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