Call Center Representative Jobs in Texas
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Center Representatives....
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only). Our Department of...
Call Center Specialist - Amarillo, TX Cenikor's Value Proposition - What's In It for You? PURPOSE in your work - service to others, giving back to your community, helping to save lives, being...
The Call Center Representative is the first person our patients speak to therefore is responsible for setting the tone of the patient experience....
Location: 811 E State Hwy 121, Lewisville, Texas 75057 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is...
Call Center Customer Service Representative - Sales (Hybrid)
- Richardson, TX
- 9 hours ago
- Richardson, TX
- 9 hours ago
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit...
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkWithin a high-volume environment, you'll need to model and act as an ambassador for the company while solving complex health care inquires The Call Center Representative acts as a customer advocate...
Remote WorkKilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
NOW HIRING!! Primary Responsibilities: This is a non-supervisory call center position within the Aging, Disability and Veteran Resource Center (ADVRC). This position assists veterans of all ages,...
Part-Time Contact Center Representative- Pearland West
- Pearland, TX
- 21 hours ago
- Pearland, TX
- 21 hours ago
Please review your application to ensure completion. Incomplete applications may not be considered. GCEFCU is looking for an individual who is motivated, great at multi-tasking,will provide...
Description and RequirementsMaximus is seeking a Call Center Agent to provide frontline support, manage customer inquiries, and ensure a positive user experience. This agent will handle requests...
Job Details Job Location : Quarry Lake Headquarters - Austin, TX Position Type : Full Time Salary Range : Undisclosed Job Category : Customer Service Description Contact Center Representative...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Killeen, TX
- 23 hours ago
- Killeen, TX
- 23 hours ago
POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to...
Call Center Representative Job Openings (Full-Time & Part-Time)
- Killeen, TX
- 1 day ago
- Killeen, TX
- 1 day ago
POSITION OVERVIEW CALL CENTER REPRESENTATIVE JOB OPENINGS We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients...
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Texas
Highest Education Level
Call Center Representatives in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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