Customer Service Analyst Jobs in Texas
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
6177 - College Station - 1320 Pavilion Avenue, College Station, Texas, 77845 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Hiring Entry Leve Analyst-Customer Experience******Employer will be hiring atHenderson Job FairTuesday, April 8, 20251:00 pm to 4:00 pmHenderson Civic Center1500 Lake Forest PkwyHenderson, TX...
mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers....
Remote WorkAs Associate Customer Service Solution Analyst in the Support organization, you will use strong communication and customer service skills to work directly with Oracle Health customers as the...
Contract: [[cust_TypeOfContract]] Compensation: [[salaryMin]] If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic...
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience...
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a HRIS Senior Customer Success Analyst to join our team. Onsite role based out of our Houston Office ABOUT MITSUBISHI HEAVY...
Job Title: Client Service Analyst 3 Location: Houston, TX What you'll do: As a Client Service Analyst - Level 3 - you will be responsible for the day-to-day administration of large and/or complex...
6128 - Killeen - 3504 E. Central Texas Expressway, Killeen, Texas, 76543 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Customer Success Analyst Houston, TX Customer Success Hybrid Full-time Customer Success Analyst - Job Description We're HCSS. We're a software company based in Sugar Land, TX and we provide...
MISS: IT Customer Support Analyst (Contingency Hire)
- Houston, TX
- 60+ days ago
- Houston, TX
- 60+ days ago
Title: MISS: IT Customer Support Analyst (Contingency Hire) Belong, Connect, Grow, with KBR! Program Summary The MISS program is a comprehensive initiative aimed at supporting the U.S. Department...
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Texas
Highest Education Level
Customer Service Analysts in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- SQL Server Reporting Services
- SQL Server Integration Services
- Statistical Analysis System
- Client Support
- Hardware Support
- Team Foundation Server
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Customer Retention
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Administrative Skills
- Billing
- Finance
- Retail
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Reporting
- Data Analysis
- Filing
- Sales
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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