Customer Service Manager Jobs in Nashville, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Brentwood, TN (9 miles from Nashville, TN)
- 30+ days ago
- Brentwood, TN (9 miles from Nashville, TN)
- 30+ days ago
and Casualty License....
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkDepartment: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
- Brentwood, TN (9 miles from Nashville, TN)
- 1 day ago
- Brentwood, TN (9 miles from Nashville, TN)
- 1 day ago
Welcome to Ovation Healthcare! At Ovation Healthcare, weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide...
Remote WorkFull-Time Customer Service Supervisor
- Smyrna, TN (20 miles from Nashville, TN)
- 2 days ago
- Smyrna, TN (20 miles from Nashville, TN)
- 2 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Enterprise Customer Success Manager
- Brentwood, TN (9 miles from Nashville, TN)
- 4 days ago
- Brentwood, TN (9 miles from Nashville, TN)
- 4 days ago
Enterprise Customer Success Manager Remote | Client Services | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance...
- Hendersonville, TN (15 miles from Nashville, TN)
- 4 days ago
- Hendersonville, TN (15 miles from Nashville, TN)
- 4 days ago
Location: Hendersonville - Store 179: 3643 Howard Gap Rd. (at Hwy 64) Hendersonville NC 28792 Requirements Ideal candidates will possess interpersonal and communication skills which will allow...
Retail Customer Service Supervisor
- Hermitage, TN (10 miles from Nashville, TN)
- 5 days ago
- Hermitage, TN (10 miles from Nashville, TN)
- 5 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Mount Juliet, TN (18 miles from Nashville, TN)
- 6 days ago
- Mount Juliet, TN (18 miles from Nashville, TN)
- 6 days ago
Responsibilities: The Customer Service Supervisor manages a geographically dispersed team under the general supervision of the Call Center Customer Service Manager and is responsible for the coordination...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Care Manager II - Brentwood, TN
- Brentwood, TN (9 miles from Nashville, TN)
- 7 days ago
- Brentwood, TN (9 miles from Nashville, TN)
- 7 days ago
Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule, organize, and execute...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Brentwood, TN (9 miles from Nashville, TN)
- 9 days ago
- Brentwood, TN (9 miles from Nashville, TN)
- 9 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
As a Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing success with our platform-based solutions, maximizing their return on investment, and...
Demographic Data for Nashville, TN
Moving to Nashville, TN? Find some basic demographic data about Nashville, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Nashville, TN
Highest Education Level
Customer Service Managers in Nashville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Resolution
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Telephone Skills
- Closing
- Friendliness
- Account Management
- High School Diploma
- Retail
- Process Improvement
- Customer Relationship Management
- Driving
- Verbal Communication
- Written Communication
- Flexibility
- Events
- Documentation
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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