Customer Service Representative Jobs in Nashville, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Senior Representative, Customer Service Operations
- Nashville, TN
- 6 hours ago
- Nashville, TN
- 6 hours ago
call resolution Investigate and resolve customer inquiries and concerns in a timely manner Enter detailed information into company proprietary software while conversing via telephone Place outbound...
Customer Service & Retail Front Desk Associate - Store #165 - 334 Free Hill Rd
- Hendersonville, TN (15 miles from Nashville, TN)
- 16 hours ago
- Hendersonville, TN (15 miles from Nashville, TN)
- 16 hours ago
Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...
Customer Service Representative
- Brentwood, TN (9 miles from Nashville, TN)
- 16 hours ago
- Brentwood, TN (9 miles from Nashville, TN)
- 16 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Career Area: Finance Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about...
Job Description: As an onsite Systems Administrator on our project, you will be supporting the Department of Veterans Affairs. You'll analyze problem areas and opportunities for improvement in...
Medical Lab Technician- Customer Service Medical Lab Technician- Customer Service locations Nashville, TN time type Full time posted on Posted 2 Days Ago job requisition id R-37788 Discover...
Wilson Language Training Customer Success Specialist in Nashville , Tennessee Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
Work Flexibility: Field-based Stryker is one of the worlds leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a...
Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dogs nutritional needs, and deliver directly to our...
Customer Service Representative
- Madison, TN (7 miles from Nashville, TN)
- 2 days ago
- Madison, TN (7 miles from Nashville, TN)
- 2 days ago
Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service....
- Antioch, TN (9 miles from Nashville, TN)
- 2 days ago
- Antioch, TN (9 miles from Nashville, TN)
- 2 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
WindStream Communications Analyst II-Customer Service in Nashville , Tennessee Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Nashville, TN
- 3 days ago
- Nashville, TN
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
Associate Client Advocate (ACA) - Public Sector & Education
- Nashville, TN
- 3 days ago
- Nashville, TN
- 3 days ago
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal...
Demographic Data for Nashville, TN
Moving to Nashville, TN? Find some basic demographic data about Nashville, TN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Nashville, TN
Highest Education Level
Customer Service Representatives in Nashville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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