Customer Service Manager Jobs in Franklin, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager, Customer Service at Urgent Team
- Urgent Team
- Nashville, TN (22 miles from Franklin, TN)
- moments ago
- Urgent Team
- Nashville, TN (22 miles from Franklin, TN)
- moments ago
JOB SUMMARY: The Customer Service Manager will lead and manage the customer service team within the revenue cycle department in a healthcare setting....
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
Air Draulics is an Applied Fluid Power Company, a leading hydraulic components distributor specializing in automated motion control systems design and automatic lubrication systems for a diverse...
- Nashville, TN (20 miles from Franklin, TN)
- 3 days ago
- Nashville, TN (20 miles from Franklin, TN)
- 3 days ago
Employee-Owned. Customer-Driven. This position will report to: Michael D Mullaney Application Deadline: 7/5/24 This position will be located in: Nashville, TN This position is posted: Both...
Client Service Manager, Personal Lines
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
IT Technical Client Success Manager II
- Nashville, TN (22 miles from Franklin, TN)
- 5 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 5 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote Work- Brentwood, TN (14 miles from Franklin, TN)
- 6 days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 6 days ago
Pay Range $15.15 - $17.97PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
Pharmacy Supervisor - Customer Service Operations
- La Vergne, TN (24 miles from Franklin, TN)
- 7 days ago
- La Vergne, TN (24 miles from Franklin, TN)
- 7 days ago
What Pharmacy Customer Service Supervisor contributes to Cardinal Health Oversees the work of a customer service team of Pharmacy Technicians that assist Pharmacists by entering medical...
- Columbia, TN (15 miles from Franklin, TN)
- 8 days ago
- Columbia, TN (15 miles from Franklin, TN)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Care Manager II - Brentwood, TN
- Brentwood, TN (14 miles from Franklin, TN)
- 8 days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 8 days ago
Responsible for customer satisfaction metrics related to customers serviced MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK SCOPE Decision Impact: Division Department Responsibility: Single...
Location: Franklin - Store 132: 327 Holly Springs Plaza Franklin NC 28734 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide...
- Nashville, TN (22 miles from Franklin, TN)
- 9 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 9 days ago
Job Title: Industrial Account Manager Compensation : Base Salary : $60,000 - $80,000, depending on experience and other factors. Transitionary Compensation (Up to 12 Months) : Guaranteed...
- Nashville, TN (22 miles from Franklin, TN)
- 9 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 9 days ago
Call Center experience preferred. Minimum two years of related experience....
- Nashville, TN (22 miles from Franklin, TN)
- 11 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 11 days ago
Wilson Language Training Customer Success Manager in Nashville , Tennessee Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Customer Service Coordinator (Remote) Monday - Friday 2pm-11pm EST
- Nashville, TN (22 miles from Franklin, TN)
- 13 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 13 days ago
WinnCompanies is searching for a Customer Service Coordinator to join our team. In this remote role, you will be responsible for receiving and recording maintenance service requests for military...
Customer Success Manager - Cisco
- Nashville, TN (22 miles from Franklin, TN)
- 13 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 13 days ago
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
Demographic Data for Franklin, TN
Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.
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Salary for Customer Service Manager Jobs in Franklin, TN
Highest Education Level
Customer Service Managers in Franklin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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