Customer Service Representative Jobs in Franklin, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Senior Representative, Customer Service Operations
- Nashville, TN (22 miles from Franklin, TN)
- 6 hours ago
- Nashville, TN (22 miles from Franklin, TN)
- 6 hours ago
call resolution Investigate and resolve customer inquiries and concerns in a timely manner Enter detailed information into company proprietary software while conversing via telephone Place outbound...
Customer Service Representative
- Brentwood, TN (14 miles from Franklin, TN)
- 16 hours ago
- Brentwood, TN (14 miles from Franklin, TN)
- 16 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Associate - Temporary
- Nashville, TN (22 miles from Franklin, TN)
- 16 hours ago
- Nashville, TN (22 miles from Franklin, TN)
- 16 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Services Representative - Cat Card
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
Career Area: Finance Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about...
IT Support Customer Service Engineer
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
Job Description: As an onsite Systems Administrator on our project, you will be supporting the Department of Veterans Affairs. You'll analyze problem areas and opportunities for improvement in...
Medical Lab Technician- Customer Service
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
Medical Lab Technician- Customer Service Medical Lab Technician- Customer Service locations Nashville, TN time type Full time posted on Posted 2 Days Ago job requisition id R-37788 Discover...
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
Wilson Language Training Customer Success Specialist in Nashville , Tennessee Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
Sales Associate - Nashville, TN- Sports Medicine
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
You will be assisting Sales Representatives in the sales, promotion and marketing of Stryker products....
Customer Experience Sales Associate
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dogs nutritional needs, and deliver directly to our...
- Antioch, TN (20 miles from Franklin, TN)
- 2 days ago
- Antioch, TN (20 miles from Franklin, TN)
- 2 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Onsite Customer Service Support Representative
- Spring Hill, TN (12 miles from Franklin, TN)
- 3 days ago
- Spring Hill, TN (12 miles from Franklin, TN)
- 3 days ago
Conduct on-site product inspections and quality control at the customer's facility. Monitor the production process and observe the quality inspection process. Respond quickly and effectively to...
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
WindStream Communications Analyst II-Customer Service in Nashville , Tennessee Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
Associate Client Advocate (ACA) - Public Sector & Education
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal...
Customer Service Representative
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 3 days ago
The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area....
Demographic Data for Franklin, TN
Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Franklin, TN
Highest Education Level
Customer Service Representatives in Franklin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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