Customer Service Manager Jobs in Rock Hill, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Manager PT
- Matthews, NC (22 miles from Rock Hill, SC)
- 6 days ago
- Matthews, NC (22 miles from Rock Hill, SC)
- 6 days ago
Store - CHLT-MATTHEWS, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Matthews, NC (22 miles from Rock Hill, SC)
- 23 days ago
- Matthews, NC (22 miles from Rock Hill, SC)
- 23 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Client Success Manager - Remote
- Charlotte, NC (19 miles from Rock Hill, SC)
- 30+ days ago
- Charlotte, NC (19 miles from Rock Hill, SC)
- 30+ days ago
Salary: $90,000 - $120,000 SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our...
Remote Work- Fort Mill, SC (11 miles from Rock Hill, SC)
- 30+ days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 30+ days ago
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile...
Store - CHLT-ROCK HILL, SC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - CHLT-ROCK HILL, SC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Rock Hill, SC
Moving to Rock Hill, SC? Find some basic demographic data about Rock Hill, SC below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Rock Hill, SC
Highest Education Level
Customer Service Managers in Rock Hill, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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