Customer Service Manager Jobs in Greenville, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Summary Responsible for the supervision and continuous improvement of the order fulfillment and customer service processes. This role shall also support the team by processing customer orders...
Retail Customer Service Manager (part-time, nights/weekends)-1
- Spartanburg, SC (22 miles from Greenville, SC)
- 3 hours ago
- Spartanburg, SC (22 miles from Greenville, SC)
- 3 hours ago
Store - SPARTANBURG, SCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Conduct in-person homeowner assessments on an as needed basis. Determine if corrective work order is needed. Lead root-cause analysis. Schedule, organize, and execute service work through vendors...
- Spartanburg, SC (22 miles from Greenville, SC)
- 13 days ago
- Spartanburg, SC (22 miles from Greenville, SC)
- 13 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Overview The Customer Service Coordinator ensures seamless communication between customers and the customer service team. They are responsible for managing incoming inquiries, coordinating...
- Greer, SC (8 miles from Greenville, SC)
- 19 days ago
- Greer, SC (8 miles from Greenville, SC)
- 19 days ago
The Customer Service Manager oversees a dynamic inbound/outbound call center team, primarily servicing Regional customers....
PT Closing Customer Experience Manager for Retail
- Simpsonville, SC (12 miles from Greenville, SC)
- 25 days ago
- Simpsonville, SC (12 miles from Greenville, SC)
- 25 days ago
Store - SIMPSONVILLE, SC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Piedmont, SC (9 miles from Greenville, SC)
- 26 days ago
- Piedmont, SC (9 miles from Greenville, SC)
- 26 days ago
We are looking for a detail-oriented and experienced Customer Service Manager to lead our customer service team, foster strong client relationships, and oversee order processing and logistics coordination...
Client Services Manager/Territory Account Manager
- Greenville, SC
- 30+ days ago
- Greenville, SC
- 30+ days ago
JOB SUMMARY: The person in this position oversees and manages laboratory client services operations and personnel. ESSENTIAL FUNCTIONS: Establish and review client services department policies and...
WK Dickson (an Ardurra Company) is looking to hire an experienced Water/ Wastewater Client Services Manager to join our team in one of our South Carolina offices Our innovative water and...
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
Demographic Data for Greenville, SC
Moving to Greenville, SC? Find some basic demographic data about Greenville, SC below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Greenville, SC
Highest Education Level
Customer Service Managers in Greenville, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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