Customer Service Manager Jobs in Columbia, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager - Fully Remote Position
- Eastover, SC (18 miles from Columbia, SC)
- 2 hours ago
- Eastover, SC (18 miles from Columbia, SC)
- 2 hours ago
100% Remote. Incredible Growth Opportunities. World Class Mentors and Leaderships Teams. AO wants YOU to join the team. AO is looking for overachievers that pride themselves on developing...
Remote WorkCustomer Service Administrator Location: Columbia, SC Pay: $31,600-$36,000 Employment Type: Full Time/Onsite Hours: Monday Friday, 8am-5pm Job Overview We are seeking a highly organized and...
- Irmo, SC (15 miles from Columbia, SC)
- 14 hours ago
- Irmo, SC (15 miles from Columbia, SC)
- 14 hours ago
About Us IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkHave at least 2 years of call center experience. Possess strong communication skills and the ability to handle inquiries with professionalism....
Call Center experience preferred. Minimum two years of related experience....
Wilson Language Training Customer Success Manager in Columbia , South Carolina Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed...
Customer Success Manager - Healthcare SaaS (USA-Remote)
- Columbia, SC
- 11 days ago
- Columbia, SC
- 11 days ago
Wolters Kluwer Customer Success Manager - Healthcare SaaS (USA-Remote) in Columbia , South Carolina NOTE: This is a hybrid position that requires eight days a month in office at a specified...
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Verint Systems, Inc. Associate Customer Success Manager in Columbia , South Carolina At Verint, we believe customer engagement is the core of every global brand. Our mission is to help...
Ardurra is looking to hire an experienced Water/Wastewater Client Service Manager to join our team in either our Columbia or Greenville, SC office. Our innovative water and wastewater engineers...
Human Resources Recruitment Coordinator / Customer Service Supervisor
- Columbia, SC
- 28 days ago
- Columbia, SC
- 28 days ago
Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...
Account Manager Retail/Sales $ 100000 - $ 115000 / Year location_on Columbia, South Carolina work_outline Direct Hire FOR JOB favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Account Manager...
NTT America Solutions, Inc. Senior Associate Client Success Manager in Columbia , South Carolina Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We...
Demographic Data for Columbia, SC
Moving to Columbia, SC? Find some basic demographic data about Columbia, SC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Columbia, SC
Highest Education Level
Customer Service Managers in Columbia, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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