Customer Service Manager Jobs in Cumberland, RI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr Lead Customer Experience Manager
- Providence, RI (9 miles from Cumberland, RI)
- 1 day ago
- Providence, RI (9 miles from Cumberland, RI)
- 1 day ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Canton, MA (22 miles from Cumberland, RI)
- 3 days ago
- Canton, MA (22 miles from Cumberland, RI)
- 3 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Canton, MA M edicare certified Home Health Visits Office. If you are looking for an exciting career opportunity...
- Providence, RI (9 miles from Cumberland, RI)
- 6 days ago
- Providence, RI (9 miles from Cumberland, RI)
- 6 days ago
SUMMARY: The Customer Service Manager oversees the customer service department including all activities, personnel, and processes, including order entry; order/shipment status; complaint and credit...
Customer Service Team Lead, Neurodiverse Solutions
- Providence, RI (9 miles from Cumberland, RI)
- 7 days ago
- Providence, RI (9 miles from Cumberland, RI)
- 7 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Bristol Wealth Group - Client Services Manager- Attleboro
- Taunton, MA (16 miles from Cumberland, RI)
- 7 days ago
- Taunton, MA (16 miles from Cumberland, RI)
- 7 days ago
This position is NOT apart of Bristol County Savings Bank BRISTOL WEALTH GROUP CLIENT SERVICES MANAGER - ATTLEBORO Reports To: Chief Operating Officer/ Financial Advisor in Charge in Attleboro JOB...
Client Care Manager, Home Health
- Providence, RI (9 miles from Cumberland, RI)
- 8 days ago
- Providence, RI (9 miles from Cumberland, RI)
- 8 days ago
Client Care Manager, Home Health BAYADA Home Health Care - 3.8 Providence, RI Job Details 1 day ago Benefits Paid holidays Health insurance Dental insurance Employee assistance program Vision...
- Warren, RI (18 miles from Cumberland, RI)
- 9 days ago
- Warren, RI (18 miles from Cumberland, RI)
- 9 days ago
Position Summary We are seeking a dynamic and experienced Customer Service Manager to lead our customer support team, ensuring our clients receive top-tier assistance throughout their purchase and ownership...
Customer Service Lead - Part-Time
- Dedham, MA (23 miles from Cumberland, RI)
- 9 days ago
- Dedham, MA (23 miles from Cumberland, RI)
- 9 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Providence, RI (9 miles from Cumberland, RI)
- 9 days ago
- Providence, RI (9 miles from Cumberland, RI)
- 9 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
About FBinsure, A Division of Patriot Growth Insurance Services : FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism,...
Retail Store Customer Service Supervisor
- Dedham, MA (23 miles from Cumberland, RI)
- 17 days ago
- Dedham, MA (23 miles from Cumberland, RI)
- 17 days ago
About the role As a store Supervisor, you support the store management team to maintain Total Wine & More's brand by delivering best-in-class service, selection, and value to our customers. You...
- Mansfield, MA (11 miles from Cumberland, RI)
- 20 days ago
- Mansfield, MA (11 miles from Cumberland, RI)
- 20 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Providence, RI (9 miles from Cumberland, RI)
- 21 days ago
- Providence, RI (9 miles from Cumberland, RI)
- 21 days ago
Datavant Client Success Manager in Providence , Rhode Island Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is...
Customer Service Administrator
- Norwood, MA (19 miles from Cumberland, RI)
- 22 days ago
- Norwood, MA (19 miles from Cumberland, RI)
- 22 days ago
Job Description: Company Description Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. Have you ever wondered how a potato chip always has...
Customer Service Supervisor - Full Time
- Dedham, MA (23 miles from Cumberland, RI)
- 23 days ago
- Dedham, MA (23 miles from Cumberland, RI)
- 23 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Demographic Data for Cumberland, RI
Moving to Cumberland, RI? Find some basic demographic data about Cumberland, RI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Cumberland, RI
Highest Education Level
Customer Service Managers in Cumberland, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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