Customer Service Manager Jobs in Rhode Island
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCall Center experience preferred. Minimum two years of related experience....
Store - PROV-WARWICK, RI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Salary Not Available Position range in Rhode Island $74k - $173k Per Year Customer Success Manager Wilson Language Training Occupation: Management Occupations Location: Providence, RI - 02919...
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
Verint Systems, Inc. Associate Customer Success Manager in Providence , Rhode Island At Verint, we believe customer engagement is the core of every global brand. Our mission is to help...
center experience is an asset When you join our team: We'll empower you to learn and grow the career you want....
US Seasonal Tax-Private Client Services-Manager
- Providence, RI
- 26 days ago
- Providence, RI
- 26 days ago
Location: New York or Remote Seasonal Tax Manager Private Client Services - Remote Private Client Services (PCS) is a growing practice within EY, and you'll see that growth reflected in our career...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Providence, RI
- 28 days ago
- Providence, RI
- 28 days ago
Location: New York or Remote Seasonal Tax Manager FSO-PCS Private Client Services (PCS) is a growing practice within EY, and youll see that growth reflected in our career opportunities. The team...
Overview Waters is seeking a dynamic contributor to fill the role of Sr. Bio Account Manager. This person will have the exciting opportunity to drive the sales of our full range of products and...
Remote WorkProvidence College Internship 2025 - Client Service Manager
- Providence, RI
- 45+ days ago
- Providence, RI
- 45+ days ago
Providence College Internship 2025 - Client Service Manager Blue Cross & Blue Shield of Rhode Island, 500 Exchange Street, Providence, Rhode Island, United States of America Req #2035 Sunday,...
NTT America Solutions, Inc. Senior Associate Client Success Manager in Providence , Rhode Island Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We...
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
Demographic Data for Rhode Island
Moving to Rhode Island? Find some basic demographic data about Rhode Island below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Rhode Island
Highest Education Level
Customer Service Managers in Rhode Island offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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