Customer Service Manager Jobs in Philadelphia, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Rydal, PA (10 miles from Philadelphia, PA)
- 1 day ago
- Rydal, PA (10 miles from Philadelphia, PA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
The Trading Services team is responsible for the analysis and support of all trading and technical related inquiries for Nasdaq equities markets and related products. The leader of the Trading...
- Bensalem, PA (15 miles from Philadelphia, PA)
- 1 day ago
- Bensalem, PA (15 miles from Philadelphia, PA)
- 1 day ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Bensalem, PA (15 miles from Philadelphia, PA)
- 1 day ago
- Bensalem, PA (15 miles from Philadelphia, PA)
- 1 day ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Scheduling Coordinator / Client Service Supervisor
- Norristown, PA (15 miles from Philadelphia, PA)
- 2 days ago
- Norristown, PA (15 miles from Philadelphia, PA)
- 2 days ago
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
- Berwyn, PA (16 miles from Philadelphia, PA)
- 3 days ago
- Berwyn, PA (16 miles from Philadelphia, PA)
- 3 days ago
Envestnet is seeking a Client Service Director to join our Service department. This is a hybrid role, with in-office work required at our Berwyn, PA office location. Envestnet is transforming the...
Full-Time Customer Service Supervisor
- Doylestown, PA (24 miles from Philadelphia, PA)
- 4 days ago
- Doylestown, PA (24 miles from Philadelphia, PA)
- 4 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Voorhees, NJ (13 miles from Philadelphia, PA)
- 4 days ago
- Voorhees, NJ (13 miles from Philadelphia, PA)
- 4 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Warminster, PA (18 miles from Philadelphia, PA)
- 4 days ago
- Warminster, PA (18 miles from Philadelphia, PA)
- 4 days ago
Location: Ann's Choice by Erickson Senior Living Join our team as a General Services Coordinator! In this role, you'll excel as a **customer service** champion, providing guidance and addressing...
- Willow Grove, PA (13 miles from Philadelphia, PA)
- 4 days ago
- Willow Grove, PA (13 miles from Philadelphia, PA)
- 4 days ago
BAYADA Home Health Care has an immediate opening for a **Client Services Manager** in our **Willow Grove, PA Pediatrics Office**. If you are looking for an exciting career opportunity in a growing...
- Medford, NJ (19 miles from Philadelphia, PA)
- 4 days ago
- Medford, NJ (19 miles from Philadelphia, PA)
- 4 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Customer Service Supervisor - Center City Philadelphia
- Philadelphia, PA
- 4 days ago
- Philadelphia, PA
- 4 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Work From Home Customer Service Coordinator - High Value Specialty Servicing
- Wilmington, DE (24 miles from Philadelphia, PA)
- 4 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 4 days ago
Work From Home Customer Service Coordinator - High Value Specialty Servicing Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One...
Remote WorkCustomer Service Coordinator Full Time Posting Start Date: 4/14/25 American Airlines is seeking Full Time Customer Service Coordinator at the Philadelphia International Airport. The terms and...
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Philadelphia, PA
Highest Education Level
Customer Service Managers in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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