Customer Service Manager Jobs in King Of Prussia, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager, Airport Customer Operations
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 12 hours ago
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 12 hours ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Director, SaaS Customer Success Manager Technology Multiple Locations
- Wayne, PA (2 miles from King Of Prussia, PA)
- 16 hours ago
- Wayne, PA (2 miles from King Of Prussia, PA)
- 16 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
- Drexel Hill, PA (11 miles from King Of Prussia, PA)
- 1 day ago
- Drexel Hill, PA (11 miles from King Of Prussia, PA)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 1 day ago
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 1 day ago
CUSTOMER SERVICE MANAGER Job Details Job Location Parkside Store - Philadelphia, PA Salary Range $17.75 - $21.75 Hourly Description The Customer Service Manager is responsible for the oversight, leadership...
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 2 days ago
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 2 days ago
Customer Service Coordinator PHILADELPHIA, PA 2 DAYS AGO 21175516 Summary PHILADELPHIA, PA Competitive Salary 2 Years Experience Bachelor's degree No Commisssion 40.00 hours per week / Day Shift...
Client Service Coordinator - 002491 in King Of Prussia, PA
- King of Prussia, PA
- 3 days ago
- King of Prussia, PA
- 3 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Abington, PA (14 miles from King Of Prussia, PA)
- 4 days ago
- Abington, PA (14 miles from King Of Prussia, PA)
- 4 days ago
Store - PHI-ABINGTON, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 4 days ago
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 4 days ago
Service Management team on customer issues 5% Ensure all the monthly billings for Flight hours and consignment are processed 5% Perform other duties and fulfill other responsibilities as assigned 4%...
Senior Customer Success Manager
- Cherry Hill, NJ (22 miles from King Of Prussia, PA)
- 5 days ago
- Cherry Hill, NJ (22 miles from King Of Prussia, PA)
- 5 days ago
Corcentric Senior Customer Success Manager in Cherry Hill Township , New Jersey As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing...
- Norristown, PA (4 miles from King Of Prussia, PA)
- 6 days ago
- Norristown, PA (4 miles from King Of Prussia, PA)
- 6 days ago
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
Account Manager, Clinical Solutions
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 6 days ago
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 6 days ago
Account Manager, Clinical Solutions Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that creates growth? About the Team Elsevier is the leading...
Sr. Client Service Manager, Medical & Scientific Communications
- Wayne, PA (2 miles from King Of Prussia, PA)
- 7 days ago
- Wayne, PA (2 miles from King Of Prussia, PA)
- 7 days ago
Sr. Client Service Manager, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
- Fort Washington, PA (10 miles from King Of Prussia, PA)
- 7 days ago
- Fort Washington, PA (10 miles from King Of Prussia, PA)
- 7 days ago
CUSTOMER CARE COORDINATOR Customer Care Coordinator Job ID22613 LocationCorporate Office-Ft Washington - 1140 Virginia Drive Fort Washington, Pennsylvania 19034 United States...
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 7 days ago
- Philadelphia, PA (15 miles from King Of Prussia, PA)
- 7 days ago
The Customer Service Coordinator in Student Financial Services (SFS) is a front-facing customer service team member operating in a fast paced, cross-functional, student-focused environment. This...
Demographic Data for King Of Prussia, PA
Moving to King Of Prussia, PA? Find some basic demographic data about King Of Prussia, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in King Of Prussia, PA
Highest Education Level
Customer Service Managers in King Of Prussia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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