Customer Service Manager Jobs in Bethlehem, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Harleysville, PA (21 miles from Bethlehem, PA)
- 1 day ago
- Harleysville, PA (21 miles from Bethlehem, PA)
- 1 day ago
Job Summary: HB Home Services is seeking a passionate Customer Service Coordinator to join our team. As a Customer Service Representative, you will be the first point of contact for our home...
- Allentown, PA (5 miles from Bethlehem, PA)
- 3 days ago
- Allentown, PA (5 miles from Bethlehem, PA)
- 3 days ago
Our Lehigh Valley Division, located in Allentown, PA, is currently searching for a Customer Service Manager due to HUGE growth!...
- Souderton, PA (20 miles from Bethlehem, PA)
- 3 days ago
- Souderton, PA (20 miles from Bethlehem, PA)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Full-Time Customer Service Supervisor
- Doylestown, PA (22 miles from Bethlehem, PA)
- 3 days ago
- Doylestown, PA (22 miles from Bethlehem, PA)
- 3 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Part Time Customer Experience Manager
- Quakertown, PA (9 miles from Bethlehem, PA)
- 7 days ago
- Quakertown, PA (9 miles from Bethlehem, PA)
- 7 days ago
Store - ALLENTOWN-QUAKERTOWN, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Pediatric Client Services Manager
- Sellersville, PA (15 miles from Bethlehem, PA)
- 12 days ago
- Sellersville, PA (15 miles from Bethlehem, PA)
- 12 days ago
Pediatric Client Services Manager BAYADA Home Health Care - 3.8 Sellersville, PA Job Details 1 day ago Benefits Health insurance Dental insurance Vision insurance Loan forgiveness Opportunities...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Souderton, PA (20 miles from Bethlehem, PA)
- 14 days ago
- Souderton, PA (20 miles from Bethlehem, PA)
- 14 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Allentown, PA (5 miles from Bethlehem, PA)
- 21 days ago
- Allentown, PA (5 miles from Bethlehem, PA)
- 21 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Allentown, PA (5 miles from Bethlehem, PA)
- 30+ days ago
- Allentown, PA (5 miles from Bethlehem, PA)
- 30+ days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Assistant Customer Experience Manager
- Perkasie, PA (14 miles from Bethlehem, PA)
- 27 days ago
- Perkasie, PA (14 miles from Bethlehem, PA)
- 27 days ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Customer Experience Manager PT
- Phillipsburg, NJ (14 miles from Bethlehem, PA)
- 45+ days ago
- Phillipsburg, NJ (14 miles from Bethlehem, PA)
- 45+ days ago
Store - ALLENTOWN-PHILLIPSBURG, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Phillipsburg, NJ (14 miles from Bethlehem, PA)
- 60+ days ago
- Phillipsburg, NJ (14 miles from Bethlehem, PA)
- 60+ days ago
Store - ALLENTOWN-PHILLIPSBURG, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Demographic Data for Bethlehem, PA
Moving to Bethlehem, PA? Find some basic demographic data about Bethlehem, PA below.
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Salary for Customer Service Manager Jobs in Bethlehem, PA
Highest Education Level
Customer Service Managers in Bethlehem, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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