Call Center Representative Jobs in Bethlehem, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Part-time Call Center Representative
- Allentown, PA (5 miles from Bethlehem, PA)
- 2 days ago
- Allentown, PA (5 miles from Bethlehem, PA)
- 2 days ago
Job Type Part-time Description This is not a remote position. It is based in the Allentown, PA area. People First is looking for representatives to join our team! This individual will assist new...
- Easton, PA (13 miles from Bethlehem, PA)
- 10 days ago
- Easton, PA (13 miles from Bethlehem, PA)
- 10 days ago
Job Title: Technical Service Representative Job Description Resolves technical product performance issues by diagnosing the source of difficulties and troubleshooting problems on HVAC equipment....
Call Center Customer Service Representative
- Allentown, PA (5 miles from Bethlehem, PA)
- 12 days ago
- Allentown, PA (5 miles from Bethlehem, PA)
- 12 days ago
Train Onsite 4-5 Weeks at our Allentown, PA location: 7450 Tilghman Street Suite 100 Allentown, PA 18106 WORK AT HOME AFTER ONSITE TRAINING! PERKS: Opportunity for bonuses and raises based upon...
- Chalfont, PA (22 miles from Bethlehem, PA)
- 20 days ago
- Chalfont, PA (22 miles from Bethlehem, PA)
- 20 days ago
Call Center Representative.pdf POSITION DESCRIPTION JOB TITLE: Call Center Representative GRADE LEVEL: VI DEPARTMENT: Call Center FLSA: Non-Exempt Reports directly to: Call Center Manager Function:...
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top...
Customer Service Representative
- Schnecksville, PA (14 miles from Bethlehem, PA)
- 28 days ago
- Schnecksville, PA (14 miles from Bethlehem, PA)
- 28 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top Large Employer...
ULINE- Customer Service Representative
- Sellersville, PA (15 miles from Bethlehem, PA)
- 28 days ago
- Sellersville, PA (15 miles from Bethlehem, PA)
- 28 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top Large Employer...
Demographic Data for Bethlehem, PA
Moving to Bethlehem, PA? Find some basic demographic data about Bethlehem, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Bethlehem, PA
Highest Education Level
Call Center Representatives in Bethlehem, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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