Customer Service Manager Jobs in Broken Arrow, OK
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Branch Customer Service Coordinator - Monday - Friday / Day Shift
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 1 day ago
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 1 day ago
center Experience utilizing multi-line phone-system....
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 7 days ago
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 7 days ago
Description We Push the Boundaries of Possibilities for our Communities. Overview of the Position Responsibilities: The Bluepeak Customer Success Manager is responsible for the success of lead...
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 13 days ago
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 13 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Senior Customer Service Manager
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 20 days ago
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 20 days ago
Back to results Senior Customer Service Manager Customer Service Full-time Tulsa, Oklahoma, United States Apply now Apply now SIXT is looking for a dynamic and experienced Senior Customer Service Manager...
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 24 days ago
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 24 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
WED, Client Services Coordinator, Advanced Mobility
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 28 days ago
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 28 days ago
Additional Information: Show/Hide This Position is 100% Grant Funded* Status: Full-Time / Exempt Shift: Days Description: Develop relationships within the community that leads to meaningful...
Sea Logistics Customer Care Manager
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 30+ days ago
- Tulsa, OK (16 miles from Broken Arrow, OK)
- 30+ days ago
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Tulsa is looking for a new Sea Logistics Customer Care...
Store - TULSA-BROKEN ARROW, OKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Broken Arrow, OK
Moving to Broken Arrow, OK? Find some basic demographic data about Broken Arrow, OK below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Broken Arrow, OK
Highest Education Level
Customer Service Managers in Broken Arrow, OK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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