Customer Service Manager Jobs in Ohio
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : We are immediately hiring a Customer Service Coordinator in Etna, OH for our Supply Chain Solutions...
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : Summary The Customer Service Coordinator will support the shop management process through timely...
Job Type Full-time Description American Lumper Services is a growing nationwide warehouse management company. We are looking for a warehouse Admin in the Groveport, OH area. If youre looking for a...
Store - Lancaster, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Manager, Retirement Plan Services
- Richfield, OH
- 13 hours ago
- Richfield, OH
- 13 hours ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
United Consumer Financial Services Compa As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathaway youll be doing things that matter, leading at every...
Customer Success Manager I Full Time Regular Staff - Exempt Akron, OH, US +5 More Locations Yesterday Requisition ID: 1335 Precision eControl is a wholly owned ancillary business of Vorys, that...
Full-Time Customer Experience Manager (nights and weekends mandatory)
- Brooklyn, OH
- 1 day ago
- Brooklyn, OH
- 1 day ago
Store - CLEV-BROOKLYN, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Mayfield Heights, Ohio, United StatesRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than...
PT Operations Admin Customer Service - 10am Start
- Grove City, OH
- 2 days ago
- Grove City, OH
- 2 days ago
Overview PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Part Time Operations...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
UR2 is seeking a motivated Part- time Lot Coordinator to join our Cincinnati, OH., team. In this role, you will be responsible for assisting with the post-repossession process, as well as helping...
_Strengthening and empowering all of the communities we serve._** **About BookingsCloud** BookingsCloud is on a mission to help professional vacation rental managers take back control of their...
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
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Salary for Customer Service Manager Jobs in Ohio
Highest Education Level
Customer Service Managers in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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